Wrongly Charged For Service I didn't use for so long

Hi ​@hanzo,

I understand your concern about the recent charge and appreciate you reaching out.

After checking on our end, here’s what we found:

• One of your teams was on a paid plan that was canceled during the previous billing term.
• At the start of that billing period, the team only had Viewer seats, so there was no charge at that time.
• However, during that same billing period, a Full seat was added to the team.

Any prorated charges for seats that weren’t billed at the start of the previous billing term are automatically applied to the next invoice. This is expected behavior.

In your case, there was no charge in the previous billing period. However, the usage of the Full seat during that time had not yet been billed, which resulted in the $21.60 prorated charge appearing on your most recent invoice.

Just so you know, due to security and privacy reasons, we’re unable to go into further detail on billing questions here on the forum. If you’d like a more detailed explanation, please let us know what you’d like clarification on, and we’ll connect you with our support team for further assistance.

A quick note on seat types: A Full seat is required to create or edit Figma Design files.

You may also find the following articles helpful:

• Upgrade or downgrade your plan
• Updates to Figma’s Pricing, Seats, and Billing Experience

Thanks for reaching out and giving us the opportunity to clarify this invoice.

Thanks,