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Question

After my educational certification, my email address changed from a Chinese account to a Bosnian account, and I can't find the Bosnian email website to receive the verification code and log in.

  • January 4, 2026
  • 2 replies
  • 31 views

tcgiu-miaomiao

Hello, for some reason, my email account has changed from a Chinese one to one in Bosnia and Herzegovina. I can't find the local email website to receive the verification code, which means I can't log in. The information in the account is very important to me, and I would appreciate your help.

2 replies

tcgiu-miaomiao
  • Author
  • New Member
  • January 4, 2026

[redacted by moderator to remove personal information] This is my account that I used in Bosnia and Herzegovina. If you know the website address for logging into it, please let me know.


Tom Reem
Figmate
  • Figmate
  • January 4, 2026

Hey ​@tcgiu-miaomiao — thanks for bringing this up. I can’t access or share account specifics here, but I’ve opened a ticket on your behalf with our Product Support team so someone can take a deeper look into this email verification issue. Your case number is: 1668254, and they’ll reach out to the email tied to your Figma Forum account once they’ve reviewed the details.

In the meantime, please make sure you’ve checked any alternate email addresses or inbox folders that might have verification messages. I also removed personal information from your followup post to help maintain your privacy and account security.

Keep an eye on your account inbox for updates, and thanks for your patience while the team investigates. 🙏🏻