Figma Make project completely unusable

Hey ​@Matt1695 — welcome to Figma Forum, and thanks for flagging this. I appreciate you taking the time to explain what’s happening, and I understand how critical this project is, given that it represents several months of work.

The next best step is for our team to take a closer look at the file. I can see that you already have a ticket open with our Product Support team (case number: 1667195), and I’ll make sure the context you’ve shared here is included as they dig in.

To help us track this more closely and watch for similar reports, could you also reply here with either a screenshot or the exact text of the error message you’re seeing?

As part of the investigation, please reply to your open case with the following:

1. a link to the file where this is happening
2. can edit access granted to support-share@figma.com for the impacted file
3. a screen recording showing the issue in action (if possible).

In the meantime, this resource may be helpful if you haven’t already tried it: 8 essential tips for using Figma Make.

Thanks again for your patience and collaboration — we’ll make sure to get to the bottom of this.

Dear Tom 

Thank you very much for getting back to me and for taking the time to look into this — I really appreciate it.

At the moment, I don’t see a single specific or stable error message. When I open the project, Figma quickly becomes unresponsive due to the large number of runtime errors, and I’m unable to interact with the file at all. I can’t use Preview, Diagnostics, or even the automatic error-fix feature, as the editor freezes almost immediately.

Everything was working perfectly before, and these errors appeared suddenly without any gradual warning or change in behavior.

I’ve now shared the file with edit access so it can be reviewed and investigated by your team. Unfortunately, because the file freezes so quickly, it’s difficult to capture a clean or consistent error message, but I’ll do my best to provide a screen recording if possible.

Please let me know if there’s anything else I can provide to help with the investigation. This project is very important to me, so I truly appreciate your support.

Thanks again.

Got it — thanks for the detailed update and for sharing edit access, ​@Matt1695. That’s helpful context, given how quickly the file becomes unresponsive.

I’ve passed this along to the appropriate team so they can take a closer look at the file state directly. Your ticket is flagged as high priority. Given timing, it’s possible we won’t have a substantive update until the regular work week resumes, but the team now has what they need to begin investigating.

Please keep an eye on the inbox tied to your Figma account. We’ll follow up there as soon as we have concrete findings or next steps. Appreciate your patience and the effort you’ve put into helping us diagnose this.