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Question

Request for a refund

  • January 5, 2026
  • 1 reply
  • 26 views

Shaka

I only subscribed for one month, and I have already canceled my subscription, but I was still charged automatically. I currently only have a free team account, and although I was charged today, my team account remains free. Furthermore, I cannot find any menu to view my payment information! I only received an email notification about the charge and a credit card charge notification.
Below is the email content:
 


Thank you for your payment!

We have successfully processed payment for your recurring Professional team (monthly) subscription to Figma, and you may find your receipt here. If you believe this charge to be in error or have any questions, please visit the Help Center.

Invoice ID: in_1SlsSWIvcqWR3dFDTJ9Svky7
Team: shakarover's team
Start: Dec 04, 2025
End: Jan 04, 2026
Total: $15.00 USD

You can manage your bill by visiting the Admin settings.

 

1 reply

Gayani_S
Figmate
  • Community Support
  • January 5, 2026

Hey ​@Shaka, thanks for reaching out! Unfortunately, I’m not able to assist with account related or billing issues directly on the forum due to security and privacy reasons. That said, I’ve submitted a support ticket on your behalf so our team can look into this more closely. Your ticket number is #1669172, for reference. Someone from the team will reach out to you shortly. Thank you for your patience in the meantime.