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Hi Figma team,Previously I registered education plan. I want to change to normal free plan to edit my current projects. What do I have to do now? Thank you.

I need to copy variables from one file to another. While this generally works well, the order appears to change when pasting them into the new location.Is there a way to either maintain the original order or automatically reorder them without manually rearranging each time? 

I'm trying to export an icon as an SVG from Figma, but the saved file is incorrect and incomplete.The square in the original icon doesn't appear when exportedWhat am I doing wrong? How can I export correctly?

Hi there!I received an email regarding my education plan is expiring in 4 weeks. I have submitted an inquiry but was bounced back saying that I have a starter plan.I am confused whether what plan I am on and what would happen to my projects that I have created if they were to expire and how I can prevent that. Is there a plan that I can use if I am also mostly working on these projects just for myself and not anyone else? 

I had this email:  You have 3 days left on the Education plan The education teams you own will become view-only for all members, and you’ll lose edit access to other education teams once your plan expires. If you graduated: Continue below to upgrade your team(s) to the Professional plan, or 

Hello everyone,I need to manage the counter 16 at the top using variables.Each time I press plus on a counter, I add one point to that counter while subtracting it from 16. Conversely, when I press minus on a counter that has at least one point, I subtract the point from the counter and add it back to the global counter.I want the global counter (16) to be influenced by all these counters without exceeding 16 when pressing plus more than 5 times on a single counter or going below 0 when pressing minus too many times.Additionally, each counter is limited between 0 and 5. The global counter (16) should not be affected by more or less than 5 points per individual counter.How can I manage this variable? 

Not sure what’s going on. I’ve already set up Instance Sap with icons in buttons and they work just fine. But now I am trying to make an avatar component with preset variants for different types of people, and an extra one that will be an Instance Swap. I set up a Component, “Custom Avatar Placeholder”, with an Image inside of it, to select for the Value of Instance Swap. Next to Properties in the right panel, I click the “+”. I Give the Component Porperty a Name of “Custom Photo”. I select the “Custom Avatar Placeholder” Component for the Value of the oOmponent Property. I click “Create property”. Now, under Properties, I see the “Custom Photo” property, but there is an alert icon across from that, and hovering over it shows “Not used within component”. Not sure what I’ve missed. Any Ideas? Thanks!

Hello.Yesterday I created the files and was working on them.This morning I saw that my files had disappeared. Drafts, deleted section and Trash is empty.Please help me solve this problem.[Screenshot edited by forum admin/moderator to remove PII]

I named a component in Figma, the name was chinese. but when i export it as a svg file, the chinese id was garbled. How can i fix this bug? thanks everyone.

hi! i’ve a main component- which is a button. button consist of an icon (which is a component as well) + text. when i try to use the variable button, there is no way i can reduce the size of the icon. is the only way to do so is to create another same icon component but in smaller size? is it a common way to have a few icon size under design system? TIA!

Hello, I hope you're doing well.I’ve been actively learning and participated in several online courses. During this period, I decided to activate a Figma Education account to support my learning process.This situation continued until I found a job opportunity, and now I no longer need the Education account. I would like to switch to a Free account instead.Could you please assist me in finding a way to make this change? I haven't been able to figure it out myself.

I’m doing some plugin development and have a figma document that has a couple libraries added to the file, and these libraries contain both variables and styles with different color values. I am trying to access the color values for all these variables and styles from both libraries programmatically via the plugin API. Ex:  Is this even possible currently? Or is there any workaround to access the color values associated with variables & styles from libraries associated with your document? I know the plugin has a teamLibrary API designed to work with library files, but I only see two available methods (getAvailableLibraryVariableCollectionsAsync and getVariablesInL

Hello,I was logged into an old school email, and after graduating recently, the institution deleted that email address. I wasn’t able to edit the email for the account and now, I cannot sign back in. I’m really scared as this was 3 years worth of work 😭 and I would hate to lose it. I have created this temporary account to connect with support teams to get some help. Please let me know if there is anything that can be done!Help! Thank you.

Hi everyone,I recently lost access to my Google account, and unfortunately, this account was linked to my Figma profile, which contains several important projects that I desperately need to recover.Since I can no longer log in to Figma using that account, I’m hoping there’s a way to regain access to my projects. Has anyone experienced something similar or know if Figma support can help transfer projects to a new account?Any advice or guidance would be greatly appreciated! Thank you in advance.

I cancelled my plan subscription in January, and time has gone by without charging my money.. but my design sheet of 4 team members, $66 was automatically paid. I ask for a refund.

My animations work fine in the prototype preview but when I press “open in presentation view” none of the animations are working. I need this for sharing links on my portfolio and with clients, but I can’t seem to find a solution.

I am really dissatisfied with your support model. I don't understand the reason for all this disorder.Even though I submitted a ticket and confirmed that I have no outstanding balance—my dashboard clearly shows my balance as zero—you still went ahead and locked my account.Please resolve my issue as soon as possible. This is the second time this has happened. Despite making the payment, my account keeps getting locked.

For some reason whenever I’m viewing my prototype, I’m seeing a white background over some parts of my designs. Not sure what’s the reason, but it’s consistent whether I’m viewing it on my desktop app or web app. I included an image of how it looks within the prototype view vs how it looks in the actual design.

We’ve filed support tickets concerning prototype malfunctions and performance issues in the past, but I’d love to hear how this is going for other teams. Basically we have a very complex prototype we use for user testing. Not a huge number of screens, but a lot of variables, conditional statements and some rather complex components. Performance is abysmal, and crashes are frequent. We’ve had everything from lagging and freezing to the “Something went wrong” error screen and, most recently, a “Prototype is too big for this device – Try viewing it on a computer” error message I hadn’t encountered before. This is on an iPhone 15. I’d love some feedback as to what makes it “too big”, or any other kind of pointers as to what might improve the situation and what others have tried. There are two approaches we’re considering, but they’re not worth sinking time and effort into if they won’t resolve our problems: Detach as many components as we can – not some

Dear Figma,My account doesnt have AI feature. In other side, my team’s account already have it and I dont know how to turn on it. 

プロトタイプの追従を途中で解除させたいのですが、方法はありますか。上端で停止しているものを、再度自由なタイミングでスクロールに従わせたいと言うことです。調べても出てこなくて困っています。

What is paste to replace? If I copy an instance inside an auto layout frame, then I want to past in the instance again...when I right-click the frame in the Figma left sidebar, the only option I am given is “paste to replace.” What??? I just simply want to past an instance inside of a frame. NOT replace the frame. C’mon Figma. This is not that hard.

While creating styles with linked variables, I noticed a lack of system status visibility. When you link a font size variable to a style and reopen the variable list, a blue bar appears, indicating the selected state.However, for line-height or letter-spacing, after linking the variables, reopening the list does not show any selected state.This creates confusion about whether the style is inheriting the variable from the current file or an external source. The issue is most noticeable when copying and pasting styles between different files. 

I need to export my frames to a multiple page PDF for print, but it keeps exporting into 1 single page. I have tried the “frames to pdf” already and it still exports in 1 page instead of 10 so the printer can’t work with it.

Is there a way to navigate to a variant of a separate component without creating an extra frame? So if I have a component set and I want it to navigate to another component set’s specific variant. I cannot think of a way to do this without creating bridge frame.😭