Skip to main content
Solved

Account downgraded to starter - still receiving invoices

  • January 19, 2026
  • 1 reply
  • 6 views
LDH

My account was downgraded to the starter plan, however I have still received invoices. Please tell me the date I downgraded my account, and if I am receiving the charges in error - as I cannot access any billing information. 

Best answer by Celine_

Hey ​@LDH , thanks for reaching out to the Figma Forum! Changes to plans and billing (including downgrades and invoices) require a closer look at the account details. For security and billing reasons, we’re not able to investigate or confirm billing information here in the Forum.

I’ve sent you a DM with the next steps and important information on how to contact our Support team so they can review the downgrade date and any charges directly. They’ll be best equipped to confirm what happened and help resolve this.

 

In the meantime, feel free to double check these steps on downgrading your Professional Plan on our Help Center. I'll paste the instructions below for you as well. 

To cancel your Professional plan subscription:

  1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click  Admin.
  3. Select the  Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

Thanks for your understanding!

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • January 19, 2026

    Hey ​@LDH , thanks for reaching out to the Figma Forum! Changes to plans and billing (including downgrades and invoices) require a closer look at the account details. For security and billing reasons, we’re not able to investigate or confirm billing information here in the Forum.

    I’ve sent you a DM with the next steps and important information on how to contact our Support team so they can review the downgrade date and any charges directly. They’ll be best equipped to confirm what happened and help resolve this.

     

    In the meantime, feel free to double check these steps on downgrading your Professional Plan on our Help Center. I'll paste the instructions below for you as well. 

    To cancel your Professional plan subscription:

    1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
    2. Click  Admin.
    3. Select the  Settings tab.
    4. In the Plan section, click Cancel plan.
    5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

    Thanks for your understanding!

    Terms & ConditionsCookie settingsAccessibility statement