I have tried many times to verify my student account but each time it says “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer”
anything else i can provide to verify my status?
Best answer by Celine_
Hey Emilie, thanks for reaching out. I am working closely with Tom, happy to help!
I can see your support ticket on our end (for reference, your case number is #1684390), and I’ve gone ahead and escalated it internally so the team can take a closer look. Due to a higher volume of requests, there may be some delays in responses, but the team will follow up with you directly as soon as possible. Thanks for your patience in the meantime 🙏🏼
Update: The Figma Education team has followed up with you. It looks like the account associated with your email address has been successfully verified, and it appears you’re looking to move your Education status between accounts. The team has shared the next steps with you by email.
Please check your inbox when you have a moment and reply directly there if needed. Your case will automatically reopen.
Since your questions have been addressed here, I’ll go ahead and close this topic. Thanks!
Hi
To help point you in the right direction, could you confirm what type of educational institution you’re associated with? The verification process differs depending on whether it’s a high school, higher education institution, or an online course. This overview may be helpful in the meantime: Figma for Education → Verify your education status.
In many cases, verification is handled end-to-end by SheerID, and they’re often best equipped to resolve document or eligibility issues directly. If you haven’t already, you can reach them here: Contact SheerID support team.
If you still need help after that, I can see you already have a case open with our Education Team (case: 1693791). I’ve flagged this post with them so they have the full context as they follow up. Please keep an eye on the email inbox tied to your Figma account for next steps.
I have the exact same issue. I have contacted SheerID and I have a reference number, but when contacting Figma I get no response. What to do?
Hey Emilie, thanks for reaching out. I am working closely with Tom, happy to help!
I can see your support ticket on our end (for reference, your case number is #1684390), and I’ve gone ahead and escalated it internally so the team can take a closer look. Due to a higher volume of requests, there may be some delays in responses, but the team will follow up with you directly as soon as possible. Thanks for your patience in the meantime 🙏🏼
Update: The Figma Education team has followed up with you. It looks like the account associated with your email address has been successfully verified, and it appears you’re looking to move your Education status between accounts. The team has shared the next steps with you by email.
Please check your inbox when you have a moment and reply directly there if needed. Your case will automatically reopen.
Since your questions have been addressed here, I’ll go ahead and close this topic. Thanks!
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