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Kunda
New Member
January 19, 2026
Question

i got doublebilled

  • January 19, 2026
  • 2 replies
  • 67 views
double billed

Hi, I got double billed for the month of January. Can you please refund one? Thank you 

This topic has been closed for replies.

2 replies

Kunda
KundaAuthor
New Member
January 19, 2026
  • 1 Full$16.13
  • 1 Full$20.00

why is the first payment cheaper than the second one? Please cancel and refund the $20 one 

Gayani_S
Figmate
Community Support
January 19, 2026

Hey ​@Kunda, thanks for flagging this! 

I’ve gone ahead and created a support ticket on your behalf so the team can take a closer look at the January charges and explain the difference between them. Your ticket number is #1695932, for reference.

Someone from the support team should be in touch with you soon with more clarity. Thank you for your patience in the meantime!