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SimonDescc
SimonDescc
New Member
January 14, 2026
Solved

Can't find my subscription

  • January 14, 2026
  • 3 replies
  • 92 views

Hi, 

I am writting here because I subcribed to Figma pro a month ago in order to try the figma make AI a little bit and I can’t find this subscription anymore whereas I can see that I have been charged another month. As I can’t find anything, I suppose I am not the only one. That’s why I post here. 

Regards

      This topic has been closed for replies.
      Best answer by Celine_

      Hey ​@SimonDescc ,thanks for the details. I am Celine from Figma, and I’m working closely with ​@djv , happy to help.

      I can see your Support ticket on our end, and I’ve gone ahead and escalated it internally so the team can take a closer look. For reference, your case number is #1689232. Since this involves billing and potentially multiple accounts, we’re not able to investigate or discuss sensitive account details here in the Forum for security and privacy reasons.

      The Support team will review this internally and follow up with you directly by email to help identify the correct subscription and clarify what’s going on. Thanks for your patience, someone from the team will be in touch soon!

      Update: The support agent has canceled your Professional plan. If you need further assistance, feel free to reply directly to your case. it will re-open automatically, thank you!

      3 replies

      djv
      Figmate
      djv
      Community Support
      January 14, 2026

      Hi ​@SimonDescc, thanks for reaching out! 

      I took a look at the email address associated with your forum account, and it looks like you have an active subscription under the team: FS Team

      When logged into Figma, be sure that this team is selected within the file browser. To manage your Billing, you can go to Admin then select the  Billing tab. More information on Managing your Figma plan is available here: https://help.figma.com/hc/en-us/articles/360040532093-Manage-payment-and-invoice-details

      SimonDescc
      SimonDesccAuthor
      New Member
      January 19, 2026

      Hi ​@djv 

      Thank you for your reply. I think the subscription under the team FS TEAM belongs to another subcription as I am not admin of this team. I believe you can verify that this subscription is not only 2 months old ? The problem is, I can’t find any other subscription. I might have subscribed with another account by accident ? 

      As I have tried many times to reach support and had no answer, can you reach me by email so we can move forward on this problem with more sensitive details to help you find the subscription (ex: last digits of the credit card ? ) ? 

       

      Regards

      Celine_
      Figmate
      Celine_Answer
      Community Support
      January 19, 2026

      Hey ​@SimonDescc ,thanks for the details. I am Celine from Figma, and I’m working closely with ​@djv , happy to help.

      I can see your Support ticket on our end, and I’ve gone ahead and escalated it internally so the team can take a closer look. For reference, your case number is #1689232. Since this involves billing and potentially multiple accounts, we’re not able to investigate or discuss sensitive account details here in the Forum for security and privacy reasons.

      The Support team will review this internally and follow up with you directly by email to help identify the correct subscription and clarify what’s going on. Thanks for your patience, someone from the team will be in touch soon!

      Update: The support agent has canceled your Professional plan. If you need further assistance, feel free to reply directly to your case. it will re-open automatically, thank you!

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