Hi,
I am writting here because I subcribed to Figma pro a month ago in order to try the figma make AI a little bit and I can’t find this subscription anymore whereas I can see that I have been charged another month. As I can’t find anything, I suppose I am not the only one. That’s why I post here.
Regards
Solved
Can't find my subscription
Best answer by Celine_
Hey
I can see your Support ticket on our end, and I’ve gone ahead and escalated it internally so the team can take a closer look. For reference, your case number is #1689232. Since this involves billing and potentially multiple accounts, we’re not able to investigate or discuss sensitive account details here in the Forum for security and privacy reasons.
The Support team will review this internally and follow up with you directly by email to help identify the correct subscription and clarify what’s going on. Thanks for your patience, someone from the team will be in touch soon!
Update: The support agent has canceled your Professional plan. If you need further assistance, feel free to reply directly to your case. it will re-open automatically, thank you!
This topic has been closed for replies.
Hi
I took a look at the email address associated with your forum account, and it looks like you have an active subscription under the team: FS Team
When logged into Figma, be sure that this team is selected within the file browser. To manage your Billing, you can go to Admin then select the Billing tab. More information on Managing your Figma plan is available here: https://help.figma.com/hc/en-us/articles/360040532093-Manage-payment-and-invoice-details
Hi
Thank you for your reply. I think the subscription under the team FS TEAM belongs to another subcription as I am not admin of this team. I believe you can verify that this subscription is not only 2 months old ? The problem is, I can’t find any other subscription. I might have subscribed with another account by accident ?
As I have tried many times to reach support and had no answer, can you reach me by email so we can move forward on this problem with more sensitive details to help you find the subscription (ex: last digits of the credit card ? ) ?
Regards
Hey
I can see your Support ticket on our end, and I’ve gone ahead and escalated it internally so the team can take a closer look. For reference, your case number is #1689232. Since this involves billing and potentially multiple accounts, we’re not able to investigate or discuss sensitive account details here in the Forum for security and privacy reasons.
The Support team will review this internally and follow up with you directly by email to help identify the correct subscription and clarify what’s going on. Thanks for your patience, someone from the team will be in touch soon!
Update: The support agent has canceled your Professional plan. If you need further assistance, feel free to reply directly to your case. it will re-open automatically, thank you!
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