Get Solutions

I would love to have my Figma Make Template that i created, that ingested our Design System via private NPM, to check if there are newer Versions of the NPM package present. Therefore I asked the AI if this would be possible and got the following response - it would be great to have the option to let the AI check if any new package is available, so template users can update to new versions. AI’s Repsonse:list_private_packages tool fails despite working registryEnvironment: Figma Make (web app builder)Summary: The list_private_packages platform tool returns a generic failure when called by the AI assistant, even though the private npm registry is properly configured and fully functional for installs.Registry configuration (from /tmp/sandbox/.npmrc):@tuvsud:registry=https://registry.figma.com/npm/47b70d29-1b38-4307-bc23-1c0fda0d77f3/registry///registry.figma.com/npm/47b70d29-1b38-4307-bc23-1c0fda0d77f3/registry/:_authToken=figi_<redacted>Evidence that the registry works:install_pac

Has the “Rasterize Selection” option been removed?The old instructions say to find it under the Object menu but I can’t see it there on my end.

Hi, my student status got verified by SheerID but I still can't access to the student plan after that. And they told me to write to the education@figma.com and I wrote. Didn't get any response. Approved email: k**********9@gmail.com Verification ID: 6963ee97cb43ea44890e5fd2 Approval date: January 12, 2026

Hi,I hope you are doing well,I’m facing Lag issue on designing the screen as well as on Prototype its not only occurring on my system anyone who is trying to view the prototype or screens are facing this loading and lag issue, can you please fix this. The project name is LMS on my profile it has 2000+ screens and memory usage is 66% currently I am using free plan is it because of that? or if I purchase the plan is it confirm that I will not face this issue? Kindly guide me on this.

Hi there,I have a frame with the Glass effect on top of a linear gradient making up the background of my first slide. This looks fine in the Slides file and regular presentation views, but appears differently when viewed from Presentation with Notes, as pictured. The file thumbnail is also off in a slightly different way, which never appears in any other circumstance. This issue seems to only affect the first slide of the presentation, despite all others containing the same properties.Any help would be appreciated. Thank you!  

Since Feb 12th, Make was loading a blank canvas with no error message. The layout UI appeared but the preview area stayed empty. In DevTools I could see realtime connections established but no data coming through. Later the behavior changed — now it shows “Couldn’t load Make” and the request: /api/make/fetch_ds_code_gen_status returns 400 Bad Request. Important observations:  Figma Design works perfectly (multiplayer + editing OK) Only Make is affected Happens across multiple browsers and devices (Mac + iPad) Same behavior on different networks (home Wi-Fi and mobile hotspot) Clearing cache, reinstalling browser, disabling extensions, and logging out/in did not help Network requests are no longer failing — the backend seems to refuse initializing the Make runtime This started after a connection interruption while Make was loading  It feels like the Make runtime session on the server side got stuck in an invalid state and now every client is blocked from initializing it agai

I cannot access additional features for images such as the one I attached. I am using Figma Pro, but I cannot find this feature in my Figma Pro, whereas it is available in Figma Free. 

Having massive issues with Figma Make and has left my project un-useable. After every prompt following an update this morning we see an error and request to reload the page. It has steadily been getting worse over the last 2 weeks but now on every prompt it crashes.I have deleted the Desktop cache and files but same issue. Occurs on both web and desktop versions.I know I am not the only user experiencing this - Please advise as It has essentially broken my project and have no alternative. Something went wrong...Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates 

Hi! I recently updated Figma and after I updated it I can work for a little bit of time before it begins to delete my work when I click on an object. I also started to type and it began to delete whatever I typed. 

 Modify a component with multiple variants Use the “component description” to write a description and select some text to modify. Use bold, italic, or underline keyboard short cuts within the description. (command + b for example) Observe that both the selected description text and the actual UI design are modified by this. Shouldnt it only affect the wysiwyg editor if that’s open?Heres a quick video of the issue. 

Dear Figma Education Team,Reinstating the Education Pro seat has been particularly challenging this Winter semester for many of my students. A number of students are still stuck in a communication loop indicating that their status has expired and cannot be re-verified. This wasn’t an issue for my past students (last 10 yrs.)I am reaching out for your urgent support to help resolve this issue and ensure that our learners have uninterrupted educational access for the duration of their programs, which range from 2-year diploma to 4-year degree programs.Thank you very much for your assistance. I look forward to your help on resolving this matter promptly.

Hello Figma Team, I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID. Here’s what happened: I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed. As a result, I received “We were unable to confirm your identity”, with no explanation given. Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step. Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book. SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they

Hello I am a student at a college and need to be verified to edit my course pages. The issue is that I had to remake my account due to some technical issues and lost my verified status even though its the same email connected to the account. I’ve contacted SheerID and they responded saying they can process verifications every 335 days and will not be resetting my verified status and was told to submit a ticket. Which brought another issue I've had, multiple times last week I have submitted tickets, and sent education@figma.com and have not recieved anything not even a message to let me know it was properly sent through. SheerID did provide this to help prove that it was verified Verified email address: [redacted]Request ID: [redacted]Date Verified: January 25, 2026 

while using figma last semster, i could actually edit and interactive with the shared files sent by the teacher but when this semster started my figma tells me i exceeded the verifaction limits (i cant even try to get my account fixed) and now i only can make edits on my own files.i have tried to summit emails to the support teams and no one so far has emailed me back about this issue, beside the 3rd party team (they couldn’t help).is there a way i can fix this?????, PLEASEE LET ME KNOW!

Hello,This is the third time I’ve had to reach out in two weeks regarding major ongoing issues I am experiencing with Figma’s education verification for me and my class. I am teaching a UX/UI design course at a college wherein we are utilizing Figma for design and collaboration, however we have had a number of issues regarding verification.Most recently and pressingly, despite my verified status for a Pro Education plan, I am unable to set our class group to a Professional tier without paying (prior to the re-verification mandated in an email sent on September 6 the group worked just fine at a free for education professional tier). There is no option in the Group’s admin settings to upgrade the group without having to pay for each seat.I’m posting about this here in the forum because when I tried to send a message to Figma support, my ticket (#1504933) was automatically closed and I was replied to by a bot which said that I was contacting support from a Starter account and that support

I am a pro version user, as shown in the image, I can complete the first step, and always get an error when generating the API key in the second step. Request help. (I am the team owner, I asked the admin to try, but it didn't work) Please answer

Figma Make has some serious problems and i cant find a fix at all. first when trying to copy anything from the figma make chat, so i don’t have to type it out it just wont work at all and has never worked. Secondly point and edit feature is selection everything instead of what i hover over. how can i fix this or when will figma fix these issues?

Hi everyone,I’m working on a dashboard UI where I have a text element with two states: Default → simple text view Editing → the text appears inside an input field These two states are created as variants in a component set.I also have an Edit button, but it is located outside of this component. I’m trying to prototype the interaction so that when the Edit button is clicked, it changes the state of that separate component from Default to Editing.What is the best way to prototype this interaction in Figma?Thanks in advance.Belal.

Trying to access this page: The figma parts of the page load but then it fails to load the rest of the page. I have permissions to the page. Here is the full console error from Chrome. 

Hi,I made a website in Figma. I shared it with my collegue developer but he can’t export. He sees the file but he doesn’t see the export panel. I’m a newbie to Figma so I hope someone can help.  I have tried various options.First option I tried was to share it through the share panel while my design is in my drafts. Sharing by e-mail invite and by just sending a link. The option: viewer can copy , save and export form the file is checked Second option was adding my design to my team. I’ve invited him to my team. I gave him a developers suite and later also a full seat. While paying 27 Euros it still doesn’t work. Last option we’ve tried is sending him the file. Now he can export but also can change the whole design as he is allowed to do everything such  as move objects, changing colours  etc… What am I missing here and I am doing wrong?  Hopefully someone know the problem. Kind regards,Jeff 

Hello,I am asking for assistance because I have been trying to resolve this issue with support for 4 days and the file is still inaccessible.File details:• File name: “Калькулятор | Заборница”• Team ID: [redacted]• Original owner: [redacted]• Intended new owner: [redacted]• Ownership transfer was initiated but not confirmed• Account deletion occurred 2 days ago• File is not visible in team Trash (Files or Projects)I do not have a direct figma.com/file/ or figma.com/design/ link (file key).The invite redirect no longer resolves to a file URL.Support has mentioned that recovery requires a file key, but since the deletion happened very recently and ownership transfer logs should exist, I am hoping there is still an internal way to confirm whether the file exists in retention storage.This is a production-critical business project.If anyone from the Figma team can assist with escalation or internal review, I would greatly appreciate it.Thank you.

I created a website using Make AI and published it, but when I try to open it, it loads endlessly and eventually returns an error. What should I do?

Hi guys,The designer finished working on a project of mine, and transferred project ownership to me, but I’m unable to use the dev mode, even though I purchased the professional package which includes the dev mode.  

I am trying to connect the supabase photo bucket property to Figma Make, but everytime I go to upload an image, this came up  

Hi Figma team / community,I’m seeing a consistent, reproducible issue with Figma MCP, specifically the get_design_context tool, when a component changes from a single component to a Component Set (2+ variants).Summary With one variant only, get_design_context returns a full React tree and correctly includes CodeConnectSnippet blocks for nested components connected via Code Connect. As soon as I add a second variant (making it a Component Set), get_design_context changes behavior: it generates the expected union type for the variant property (e.g. type?: "..." | "...") but the returned JSX collapses to an almost empty wrapper (often a self-closing <div ... />) and drops the nested children / Code Connect snippets. This happens even if the component contains only a single nested item (so it’s not related to having many list items).Expected behaviorFor a Component Set, I expect get_design_context to still produce a meaningful snippet for the selected variant/instance and