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Question

Figma Make not saving changes + Loss of credits due to sync issues

  • April 24, 2026
  • 2 replies
  • 43 views

Veronica Cucco

Hi everyone,

I’m experiencing a frustrating issue with Figma Make. It seems like the autosave isn't working properly: every time I try to close the file, I get a warning saying that my changes are not saved, even though I've been working on it for a while.

The biggest problem is that I’ve wasted all my AI credits repeating the same prompt dozens of times. I was trying to apply the same edit repeatedly because the changes simply wouldn't show up in the Prototype mode.

Basically, I paid the "credit price" for the generation multiple times, but since the file failed to sync/save, I have nothing to show for it and now my quota is empty.

Has anyone encountered this "save loop" or found a way to force a sync when Figma Make hangs? Also, is there a way to contact support for a credit refund in cases of technical glitches like this?

Thanks for any help!

2 replies

Jaycee Lewis
Figmate

Hi, ​@Veronica Cucco I’m so sorry about that save loop. I can imagine how frustrating it is to lose those credits. I’ve located your ticket (#1871876) and bumped the urgency so we can get you unblocked.

I’ll let Support take it from here, but please reach out if you need anything else! — Jaycee


Veronica Cucco

Hi, ​@Jaycee Lewis. Thank you so much for looking into this and for bumping the urgency on my ticket.

I really appreciate the quick response. I’m hoping the support team can fix the save loop soon, as I really need those assets for an urgent project.

I'll keep an eye out for their update. Thanks again for your help!