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Question

Request for Manual Verification of Student Status (Education Plan Verification Failed)

  • April 29, 2026
  • 1 reply
  • 9 views
AmanoHina0608

Dear Figma Support Team,

I hope you are doing well.

I recently attempted to complete the student verification process for Figma Education, but unfortunately my verification was unsuccessful. I am writing to kindly request a manual review of my application.

I am currently an enrolled student at Queen Mary University of London (QMUL). For your reference, I have attached the following supporting documents:

  • My Student ID Card
  • Official Proof of Enrollment from Queen Mary University of London

According to my enrollment certificate, I am a registered full-time student in the Bachelor of Science (Engineering) with Honours programme .

I would also like to mention that my current IP location may not appear to be in London, as I am currently away from campus participating in an academic study program.

I would greatly appreciate it if you could review my documents and assist me with completing the education verification process.

Please let me know if any additional information is required.

Thank you very much for your time and support.

Best regards,
Weihan Tang


[redacted attachment by forum moderator to remove PII]

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 29, 2026

Hey ​@AmanoHina0608, thanks for sharing those details! 

Since student verification is handled by our partner SheerID, they’re the best team to take a closer look at your case. I’d recommend reaching out to them at figmasupport@sheerid.com and asking if they can review your submission again.

When you contact them, it helps to include your screenshots along with a short timeline of what you’ve already submitted and the responses you’ve received so far.

I know it’s not ideal, but Figma isn’t able to manually verify eligibility or override their decisions. That said, we definitely want to make sure you’re able to get the support you need, and SheerID should be able to look into this further for you.

Hope this gets resolved for you quickly so you can get started with Figma!

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