I’ve bought two full seats and paid the entire amount of $384 but the other person cannot have edit access to edit the projects in my workspace! I need this to be resolved quick...deadlines are around the corner...
Question
Paid for 2 Full Seats, but The other person cannot edit!
Hi,
For you and anyone else who has a similar challenge, here are three common things we can check right now:
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Is the seat assigned? Buying a seat adds capacity, but you still need to assign it. Confirm they have a Full seat versus a Viewer or Collab seat
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Are they in the right team? Double-check that they’ve accepted the team invite and are signed in with the exact email address the seat was assigned to
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Check project permissions. A Full seat allows someone to edit, but specific projects or files can still be set to view-only. Try moving the file into a team project to see if that fixes it
If you can pinpoint which of these it is, let me know! — Jaycee
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