I opened Figma today, after a few weeks away, and it prompted me to log back into my account. After logging in, none of my files were in my drafts and all opened files in tabs were owned by another account with my name. Some of which loaded and I could duplicate them to my drafts, some of which asked me to request access.
I’ve checked the trash and nothing’s in there.
All of these files were in my account’s drafts originally. Would love some help figuring out what happened to all of these files that say someone with my name is the owner, but my account doesn’t own them.
Question
All Previously Owned Files (In Drafts) Gone
Hi
I understand you're having trouble finding your files.
I checked on our system and it looks like you have access to two Starter teams. It's possible your files may be in the Drafts of the other team.
You can switch between teams in your file browser's sidebar by clicking the down arrow next to your team name. Since each team has its own Drafts, Trash, and Projects, could you double-check those sections across all the teams you have access to and see if your files show up there?
Thanks,
Hi
Thanks for your response. I only seem to have access to one Starter team. I’ve only created one team, so I don’t know if my account was somehow split, but I don’t have access to the second team.
Thanks for following up!
Do you have the URL of the file you've lost access to? If so, please share it via private message (profile icon → mail icon) and I'll connect you with our team to look into this further.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.