Unexpected $416.55 charge for Figma Professional team plan
Hi everyone,
I’m posting here because I’m very worried about an unexpected billing issue and would appreciate any help from the Figma team or the community.
I was unexpectedly charged $416.55 USD for a Figma Professional team monthly subscription. I did not intend to maintain a paid Professional team subscription with multiple paid seats, and this was not the paid plan structure I intended to use.
I was not clearly informed or given a clear prior notice that charges would be applied per paid seat, and I did not knowingly intend to activate multiple paid seats on my team. I did not expect multiple paid seats to be active on my team or to be charged this amount at once.
As soon as I noticed the charge, I immediately canceled the Professional plan and reduced the paid seats to prevent any future charges.
I am a university student in Korea, and this unexpected charge is nearly half of my monthly living expenses. It has become a very significant financial burden for me.
Could someone from the Figma team please help review my refund request as soon as possible? I would sincerely appreciate any prompt assistance.
Thank you very much for your help.