Hi everyone,
I’m a bit confused about a recent charge and hoping someone from the Figma team (or the community) can clarify
I cancelled my full seat subscription before the renewal date, and my team is now on the Viewer (free) plan. I also no longer have access to billing settings or any paid features.
However, on April 27, I received an invoice and noticed an automatic payment attempt from Figma.
This doesn’t make sense to me because:
• I cancelled the subscription in advance
• the account is already on the free plan and i had only 500 free ai credits with a limit of 150 credits per day
• I didn’t add any seats
• since i changed my seat from full seat to viewer I haven’t used any paid features and undoubtedly i didn’t had them at all
• I don’t believe I have any outstanding balance
Could someone please help clarify:
1) why my subscription was not cancelled even after multiple attempts, and even if i received an email with successful seat change
2) why they charged me even if i changed my plan in advance
3) why they just stole $20 from my card for no apparent reason.
I’ve already contacted support regarding this issue but haven’t received a response yet.
Given that I cancelled my subscription in advance and have not used any paid features, this charge appears to be unintended.
Could someone from the Figma team please look into this and assist? I would appreciate clarification on my account status and a refund for this charge.
please review given data to ensure that my attempts were not successful even if i received an email about changing my seat type.
Prior to the billing date, I made several attempts to cancel my subscription and switch back to the free plan. Unfortunately, the cancellation did not take effect, and I was charged again.
Since the charge, I have not used any paid features, and this situation appears to be the result of a failed cancellation rather than intentional renewal.
i tried to cancel it numerous times, and every time i did, it still was on full seat, i didn’t really know what to do, all of my attempts were unsuccessful and it means that maybe you have troubleshoot with cancellation? because this $20 mean much to me, and i honestly really had no intention to use it this month, it would be fairly enough for me to switch to the free plan , because of my financial circumstances. and plus, when i used ai credits after april 18, i had only 500 credits, which means that i didn’t even use full seat at all.
Given these circumstances, I kindly ask you to review this case and process a refund. I believe this is a fair resolution, considering my clear intent to cancel before the billing date.
Additionally, this situation suggests that the cancellation process may not be functioning correctly, and I would appreciate it being reviewed.
Thank you.
