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Ana Maria do Nascimento
Ana Maria do Nascimento
New Member
April 29, 2026
Question

Pedido de reembolso

  • April 29, 2026
  • 1 reply
  • 62 views

Fui cobrada um valor muito a cima, do qual não concordei. Cancelei o plano e peço o estorno do dinheiro que foi cobrado no meu cartão de crédito. Vou abrir uma reclamação junto ao consumidor.gov e no reclame aqui, em nenhum lugar foi possível contestar o valor absurdo que foi cobrado, também acionei o meu banco. 

    1 reply

    Figmate
    Junko3
    Figmate
    April 30, 2026

    Hi ​@Ana Maria do Nascimento,
     

    I hope it's OK to reply in English. 
    I understand you received an unexpected charge and are requesting a refund. 
     

    As mentioned in the "Refund policy" section of our Upgrade or downgrade your plan guide, billing requests can be submitted via our Support Hub.
     

    Since we're unable to assist with individual billing issues here on the Forum due to security and privacy concerns, I've gone ahead and created a support ticket on your behalf. Our team will follow up with you directly via email.
    Please continue the conversation in your dedicated ticket with our specialist.


    In the meantime, this article may help explain your situation: There are additional charges in my Figma bill

    Thanks!

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