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I have completed all the steps required to verify my student account, but I am still experiencing issues. My account remains on the free plan, which limits its functionality.I am currently a Computer Science student at the Integrated University of Alto Uruguai and Missões (URI). My institutional email is: [redacted by forum admin/moderator to remove PII]I have already tried the available verification methods, but none have worked so far. I noticed that some colleagues faced a similar issue and were able to resolve it by submitting proof of enrollment or other documents confirming their student status.I am fully willing to provide any necessary documentation to complete the verification process. I would really appreciate your assistance, as I need access to the Pro features for my academic activities.Thank you in advance for your support. 

Hi Figma team,I submitted my plugin "LoopLab — Animate Selection" for review about 19 days ago and haven't received any feedback yet — no approval, rejection, or requests for changes.Plugin details:- Name: LoopLab — Animate Selection- Plugin ID: 1623902564214223817- Link: https://www.figma.com/community/plugin/1623902564214223817- Category: Editing & effects- Submitted by: Laraib Office- Support email: [Removed PII - Adam 2026-04-30]The plugin is a loop animation studio that lets users select Figma frames and create scrolling banners, text tickers, and animated slideshows with transitions — then export as GIF or PNG. It runs entirely in the browser with no backend, no data collection, and no authentication.I understand the team is handling a high volume of submissions, but I wanted to check if my submission is in the queue and hasn't been missed. I'd appreciate any update on the status.Thank you for your time!

I am trying to change the color of my product, when color picker is being clicked. I have created “Local Variables”, also I have created Instance of the images, but I can’t seem to change the images up above. I am new in figma prototyping, please help me out! https://www.figma.com/design/uGbDTi3HygHqtXQZqkoyfh/SONARA?node-id=377-569&t=hO7AeZ4gymJeocSK-1

when i try to export library to figma make, there is error tip: “We ran into an error while extracting your library” and I try to export only one very simple component it doesn't work.

How do I change my email to a student account email so I can get the education plan. I didn’t realize that was what I was supposed to do when I first created my account.

Quand j’essaie d’ouvrir les documents que j’ai créés, cela ne fonctionne pas. Un message s’affiche : « Une erreur est survenue lors de l’ouverture de l’éditeur ». Peu importe le document que je veux ouvrir, cela ne fonctionne pas.

Hi there even though im the owner of the file i created. but im not able to copy the url from browser and share with anyone. when i send the link to them they see the error, Unable to open the file. and my share button on the top right is greyed out as well.However, in the past i was able to do so.(see attached)

Hi Figma team,I submitted my plugin DesignOPS (ID: 1603703295257406223) for review approximately 10 days ago and haven't received any updates yet — no approval, no rejection, no feedback.The plugin is a design audit and library cleanup tool:Scans Figma files for missing styles, broken tokens, orphaned components, grid violations Offers one-click autofix and bulk replace across libraries Uses networkAccess for user authentication and library resolution via our own backend (api.design-ops.pro) Requires a free account (email registration, done inside the plugin) Has Free and PRO ($8/mo) plans Bilingual UI (English & Russian) I've reviewed the plugin review guidelines thoroughly and believe the plugin meets all requirements. Privacy policy, terms of service, and support contact are all in place.Could someone from the review team share the current status or estimated timeline? I'm happy to provide any additional information if needed.Thank you!

I am sending a follow-up regarding my previous email about the refund request.I also want to clarify an additional issue. I understood that inviting team members as viewers would not incur extra charges. However, even though I invited them as viewers, the invoice on April 20 shows additional charges, and my plan was changed to include 3 full seats.Among my team members, only one person was set as a full seat, while the other two were set as viewers only. None of them used any credits or paid features. Therefore, I believe the April 20 invoice is incorrect.I kindly request the following:- A full refund for the incorrect charges- After the refund, I would like to be correctly charged only for the Pro plan + 1 full seatAdditionally, as I mentioned in my previous email, I already canceled my subscription. Please make sure that I am not charged again on May 20.I am also confused and stressed because despite canceling, it still shows that I am using the Pro plan. I would really appreciate yo

Hello, I have a critical problem to report, and need help to prevent this from happening.When I share a prototype, if I open in a mobile phone, tapping anywhere on the screen that doesn’t have an interaction, is changing pages. Doesn’t need to be a double tap neither tapping on the edge of the screen. So, testing something with users, is a critical problem because they’ll try interact with elements on the screen, that will simply move them to a previous/next page.How can I block this from happening?In the prototype settings I disabled the Figma shortcut, hints on click, hidden the UI and on the accessibility settings everything is switched off.

Strange behavior, I don't remember if it was already there or not, but it's causing me problems: in the browser version (latest Firefox 147.0.4 (aarch64) on mac osx 26.3), when I select a guide by clicking on it, I can no longer delete it by pressing the DELETE key. Instead, I first have to move it even just one pixel, and only then can I delete it.

HelloI wonder if I can have some news on the submission I did a while back. I have not received any email nor follow up on this. I can only see the plugin locally. I would appreciate some assistance and some potential timeframe. 

Hello,Could you please provide an update on the review status of my plugin "Rennu"?Rennu is a Japanese-inspired gradient generator that allows designers to create atmospheric, noise-textured gradients directly inside Figma — without switching to external tools. Designers can adjust colors, noise, blur, direction and grain, then export or apply the result instantly.The plugin has been in review for some time and I would love to understand if there is anything needed from my side to move the process forward.Thank you for your time.

Hey,I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the payment. I tried  4 times with mutliple cards (with availability), i received 4 invoices but not payments is charged. I filled in the credit card details and my billing address correctly. For context purposes, I live in the Italy and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. I find it weird to come along such a problem. Could I get help with this?

I want to make a menu with 2 state (default and hover state), so I made a component for that and it works fine. but I also want that component when I hover it will open an overlay. so, I need the two interaction working at the same time when I hover it.It actually work. but there is maybe a bug or I don’t know for sure. so, when I hover the menu, it does making teh two interaction (change state and open an overlay), but when I drag away my mouse, the overlay doesn’t close by it self as I expected. is this a bug? or I miss something?please anyone if you know how to fix this, thanks in advance.

This Error is  coming after 19 Dec I have create 500-600 Bunch of Thumbnails at a time now I put single Images open in web then paste it in Design it is time consuming process.Please resolve this problem Quickly 

Dear Figma Support Team,I am a long-time and dedicated Figma user, and I have consistently relied on this account for my daily design work and team collaboration. This account is also my only work account.Today, when attempting to log in, I discovered that my account had been suspended. Prior to this, I did not receive any form of notification or explanation, and I am unaware of the reason. This situation has caught me completely off guard.My account contains a large number of important project files and collaborative work. Losing access has already had a serious impact on my work, and I have not yet had the opportunity to back up my data, which has caused me significant stress and concern.I have always complied with the platform’s terms of use and greatly value Figma as my primary work tool. Therefore, I sincerely hope to understand the specific reason for this suspension. If this action was taken in error or due to a misunderstanding, I kindly ask your team to review my case and cons

Hi everyone,I applied for the Figma EDU Bootcamp program on March 31, 2026 for Accelist Edukasi Indonesia, and I received the confirmation email mentioning the review process may take 2–4 weeks depending on volume.I also sent a follow-up email today, but haven’t received any update yet.Has anyone recently applied and heard back from the Figma Education team? How long did the review process take for you?Would really appreciate any insights. Thank you!

Do you sometimes lose yourself in your figma page? You’ve done one design and you literally can’t find it anywhere. Zooming in, out, left, right, up, down, searching in your layers to see if you can go to that frame. I had this problem, but then i thought, wouldn’t it be good to have a little page map on the bottom of your screen to show you where your wireframes are on the page. If anyone has a hack or thinks this might be useful let me know! 

I thought it was just my bluetooth keyboard glitching out, but cmd + z is not undoing any action, nor is going to the Edit menu > Undo. Has anyone encountered this issue before? And if so, how did you resolve it?

I am writing to request a billing adjustment.I had previously paid a Dev Mode seat ($15/mo) just now. But soon I decided to upgrade to a Full seat. After assigned myself to Full seat, I found myself with a $40 invoice for next month. I would like to: Cancel the redundant Dev seat and keep only one Full seat. Adjust the invoice so I am only charged the difference for the upgrade. Please let me know how I should proceed to fix this and modify the charges.

I opened Figma today, after a few weeks away, and it prompted me to log back into my account. After logging in, none of my files were in my drafts and all opened files in tabs were owned by another account with my name. Some of which loaded and I could duplicate them to my drafts, some of which asked me to request access.I’ve checked the trash and nothing’s in there.All of these files were in my account’s drafts originally. Would love some help figuring out what happened to all of these files that say someone with my name is the owner, but my account doesn’t own them.

I’m clicking the reset password link on the config website and entering my correct email.  I did not receive anything.  I’ve done this for a few days now.

Fui cobrada um valor muito a cima, do qual não concordei. Cancelei o plano e peço o estorno do dinheiro que foi cobrado no meu cartão de crédito. Vou abrir uma reclamação junto ao consumidor.gov e no reclame aqui, em nenhum lugar foi possível contestar o valor absurdo que foi cobrado, também acionei o meu banco. 

What it looks like in presentation modeWhat it’s supposed to look like in Figma SlidesAs of the last update, the layout & animations (e.g., smart animate) in Figma slides no longer work.