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Question

Verify my institutional account to access the Figma Education Plan

  • May 27, 2026
  • 1 reply
  • 17 views
Gerardo Alcantar

Hello Figma Support Team,

I hope you are doing well.

I am trying to verify my institutional account to access the Figma Education Plan, but I am unable to complete the verification process.

When I click the verification link sent to my institutional email, the process does not continue correctly. Instead, I receive a message saying that the verification limit has been exceeded or that the offer has already been redeemed/attempted.

I already contacted SheerID, and they informed me that my verification is currently pending review from Figma’s side. However, I have not received any solution yet, and I still cannot activate the student plan.

I am a student from Mexico, and I would appreciate your help reviewing my account and resolving this issue so I can access the Education Plan.

Please let me know if you need any additional information or documentation from my side.

Thank you for your time and support.

Best regards,
Gerardo Alcantar

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 28, 2026

Hi ​@Gerardo Alcantar, Celyn from Figma Community Support here. Thanks for sharing all of this context.

I understand that you’re running into a “verification limit exceeded” message when trying to verify for the Figma Education plan and that you’ve already contacted SheerID.

Just to quickly check - have you already reached out to figmasupport@sheerid.com? This is a dedicated support path specifically for Figma users, and they’re best equipped to investigate verification-limit related issues further since they manage the review process and have access to the necessary verification tools.

If you don’t hear back after a reasonable timeframe or need any further assistance from our side, feel free to reach back out here and we’ll do our best to help point you in the right direction 🙏

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