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hyunn
hyunn
New Member
May 27, 2026
Question

Billing issue - Charged for extra seat I didn't intend to add (Invoice #53R8XRKM-0002)

  • May 27, 2026
  • 1 reply
  • 31 views

Hi, I was charged $49.86 this month (invoice #53R8XRKM-0002) due to an extra full seat being added when I invited my professor to the team. However, she only has viewer access and no editor access to any projects or files. I have already cancelled the plan. Could you please adjust the invoice to the original 1-seat price? Thank you.

1 reply

djv
Figmate
djv
Community Support
May 27, 2026

Hi ​@hyunn, thanks for reaching out! 

I’m Denise from the Community team at Figma. I completely understand the confusion here, especially since your only other known team member only has viewer access. My team here on the forum isn’t able to assist with Billing, but thank you for providing your invoice number. I can see that you’ve also reached out to support directly on ticket #1923651. I’ve escalated the ticket on your behalf, so the team can get back to you on priority. 

If you have any further questions or concerns, please reply to support directly via email. 

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