Hello,
I submitted a refund request on May 21, 2026 for an unexpected
auto-renewal charge of $308.36 USD, but have not received a response
from the support team for over a week.
Invoice ID:
Invoice number:
Team:
Account email:
[info redacted by forum moderator to remove PII]
Could anyone from the Figma team please look into this?
Thank you.
Hey
I can see your support ticket (#1915319) and I'm escalating this internally right now. Someone from our support team should be in touch with you very soon, and I'll make sure your case gets the attention it needs.
While you wait, here's how to avoid unexpected charges like this in future:
On the Professional plan, thirty days before your annual plan is set to renew, you'll see a banner at the top of your Figma admin, clicking it opens a modal where you can review and adjust the number of seats on your plan before the renewal goes through. That's your best window to catch anything before you're charged. You can also access this anytime via Admin > Billing, where your upcoming renewal details and seat counts are visible. The modal stays available from 30 days prior to renewal right up until the renewal date itself.
For a full breakdown of how billing works on your plan, Manage billing on the Professional plan is a great place to start.
Payments for Figma subscriptions are non-refundable, but if you're unhappy, we want to hear about it. I've flagged your ticket (#1915319) internally and our team will review the details of your specific situation. We'll be in touch as soon as we can.
Thank you,
Gayani
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