Our Organization workspace is locked by an automated payment modal for Invoice F63A1593-0018, which has halted our production pipeline.
The system issued a renewal invoice for 9 full annual seats. Our team consists of 2 designers and 3 developers, requiring a total of 5 paid seats. Finance cannot approve an invoice for more seats than the active count of designers and developers.
This issue must be resolved immediately so we can clear the block, process the payment for the correct seat allocation, and get back online.
A support form has already been submitted under Ticket #1927205 (account email: redacted by the moderator due to PII). We need an account specialist to:
1. Void invoice F63A1593-0018.
2. Issue a revised renewal invoice for 5 active seats (2 Design, 3 Dev Mode) so it can be paid immediately.
3. Grant a temporary 48-hour administrative unlock to our workspace so our team can access active project files while the new invoice is being issued.
