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Ive been building a prototype journey that has different images e.g. a map, cards with profile photos etc and it picks and and chooses whether it decided to display them or not. iv’e prompted time and time again to say please display, ask why etc - and i cannot get a consistent prototype showing images at all. any ideas??  

The so far generated designs are not showing up in the preview panel. Refer the attached screenshot for the reference.

Hello, the last fee was automatically charged, but I was unaware that it was being billed regularly. Since I haven't used the service at all after the payment, is it possible to get refund? 

We have already purchased and paid the annual Figma subscription fee for 7 users until this time next year in the amount of €468.00.However, it appears that we are being charged again for the same subscription period. Attached you will find all proof and supporting documents related to this payment.Could you please review this issue and clarify why a new invoice has been issued?Thank you in advance for your assistance. [redacted invoice by forum moderator to remove PII]

I recently logged into my Figma and it shows I’m on the Education plan but I'm not sure what is the expiration date. I read that it lasts for 1 years, but is it possible to know the exact date as I don’t want to suddenly get logged out from my school project while I'm in the midst of it. 

Has any one tried using Claude Cowork with Figma yet, and how did it work for you? Have you had issues with it making changes where it shouldn’t, and any ideas on how to mitigate that? Any experience to share is appreciated - thank you! 

Our account is currently locked, and our payment due date was May 7. We would like to proceed with the payment; however, we currently require only 3 seats and would like to reduce our subscription from 4 seats to 3 seats.We already removed 1 seat from our account; however, the billing section is still showing payment for 4 seats. We are also unable to find the proper seat management or invoice update options in the billing section of our account settings to make these changes from our side.Kindly help us reduce the seat count and share the updated billing/payment details accordingly so we can complete the payment process. 

Hi, I’m trying to import some .fig files and am getting an “Internal error during import” message whenever I try to import them. I tried importing on both the desktop app and the browser version and get the same error each time. Any help would be greatly appreciated!

Okay, our team have a similiar problem as this topic where hundreds and hundreds of item are suddenly modified without clarity about what being changed.But whats worse is, just by today morning, my lead told me that yesterday i published a whole library without his approval. complete with my name on the version history.The thing is I never done it. we suspect that it might caused by some shortcut. but even the alt+3 shortcut is not auto publishing it all, it still brings up the publishing window and for sure i did not touch alt+3 for any use whatsoever, that is because usually i don’t remember the shortcuts and prefer the ctrl slash anyway. and at the time of the log I was not opening Figma in the foreground at all.I feel like I’m going crazy. Espescially because its my name on the line. What may have caused this? 

First am i wrong or what why when i ask figma to make me a car game it turns out to not be good. It’s not all the time and i just saw this so i don’t know its just put this on a sticky note and try it later. Say make me a drift racing game with no cars and no track and make sure there is variety in colors of cars. If this gets popular then pls do not advertise this is a question

Hi Figma Community Support,I am reaching out here in a state of emergency. Our premium Figma account has been locked for 2 days due to a payment failure, and every single one of our client projects is locked inside.We are currently losing client trust because we cannot access the designs they have paid for. We have been completely handicapped and cannot move forward with our business.The Situation:We attempted payment with multiple cards (used successfully for other international payments), but Figma declined them for "unknown reasons." Current Blocker: Our invoice now says "can no longer be paid on Stripe," and we have received no reply from support to provide an alternative payment method. We have sent emails, left a voicemail, and tried calling, but have heard nothing back while our business remains at a standstill.Escalation Info:Account Email: design@solguruz.comPlease, we need a billing representative to manually intervene, provide a working payment link, or temporarily unlock th

I am getting a message that says “Library assets may need to be republished for modename mode to show.” There is also a little icon next to the mode name in all of my files when selecting a palette mode. We use a single design system file that has all of our variables and the other palettes don’t seem to have the same problem. The error message is not very helpful and I have cleaned up all of the files and resolved everything I can find but this message never goes away. Can anyone help me understand what is going on? I have included a couple of images as an example of what I am seeing.

Hello Figma Community & Support Team,I made a mistake when trying to add a new member to my Professional team and need your help.What happened: I already have a Professional Plan team (Team A, annual subscription). I wanted to invite another person and buy an additional Full Seat within Team A. However, instead of adding a seat to my existing team, I mistakenly purchased a brand new, separate Professional Plan (Team B) for that person. As a result, I am now paying for two independent subscriptions for the same person: my original Team A (for myself) and a separate Professional Plan under that user’s email. My real need is simply to add one seat inside my existing Team A. What I have done: I have removed that user’s edit access to avoid further prorated charges. I have already emailed Figma Support about this, but due to the US holiday I haven’t received a reply yet. My request:Could you please help me by: Cancelling and refunding (or refunding the unused prorated amount of)

Hello Figma Support Team,We recently intended to purchase only 1 additional seat for our account, but by mistake the quantity was increased to 3 seats. As a result, an incorrect invoice was generated and reflected on our billing account.Since this was an accidental change, we did not proceed with the payment and intentionally prevented the charge by reducing the limit on our virtual card. However, the invoice is still showing as overdue/unpaid in our account.I already submitted a support request through your website, but unfortunately we have not received any response yet. This issue is now affecting our billing records and requires urgent attention.Please note clearly that we do not accept this invoice and request the following actions immediately:* Cancellation of the incorrect invoice* Removal of the unintended extra seat* Confirmation that no outstanding payment obligation remains on our account related to this mistakeThis was an unintentional user error and the additional seat has

I have used Figma AI (First Draft) to generate a design, and I'm looking at the generated pages. However, I am stuck in the AI interface and cannot find the "Close" button or the "Actions menu" close icon to return to the standard Figma Design editor.I want to edit the layers, text, and colors manually, but the AI sidebar is still active and covering my layers panel. Where exactly is the button to "Finalize" the design and open it in the regular editor? Is there a keyboard shortcut to exit the First Draft view? Do I need to "Save" or "Export" this draft to a new file to start manual editin

Hi everyone,I need help with an upcoming charge for a Full Mode seat that was added by strange automation.Situation: A Full Mode seat was accidentally activated in our team settings by kind of an automation. It was done 1 day before Invoice date. Our Admin team noticed it day after and downgraded the user back to "View" right away. However, I see this seat was captured for the WHOLE next year.I do not see any other ways to solve it rather than post it here. Figma Sales do not reply us back. Figma hotline phone does is not answering. Chat in support is not loading (grey screen)Issue #1: Team: take it from my account. Charge: 1 Full Mode seat (already removed) to be removed from next year invoice and current list of available. Can someone from the Figma team help me cancel this pending charge or adjust the invoice before the payment is processed?Issue #2: We also need to migrate card payment method into actual invoicing, so we need to have a kind of PO to pay. And again, Sales team do

Hello Figma Support Team,I’m trying to join Tencent in Figma by logging in with SAML SSO. After clicking “Log in with SAML”, Figma shows that a verification code has been sent to my corporate email address, but I have not received any verification email.I have already checked the following:Spam / junk folder Email quarantine or blocked messages Mail filtering rules Corporate email settings External email receiving permissionI can confirm that my corporate mailbox is now allowed to receive external emails.However, when I first requested the verification email from Figma, my corporate mailbox had not yet enabled external email receiving permission. Because of this, I suspect the first verification email may have bounced, and my email address may have been added to a hard bounce list or suppression list on Figma’s email system.Could you please help check:Whether the verification email was successfully sent to my corporate email address; Whether there was any bounce or delivery failure for

I booked several hotel rooms for my team at the Config partnered hotel, the Hilton in Union Square.My office’s purchasing department needs me to show proof that this hotel was a partnered hotel with the conference. I checked on the Config website but as soon as bookings were full, they removed any information regarding partnered hotels. I need some sort of official proof that this hotel was partnered with the conference, which I can show for reimbursement approval.

Hi everyone:I'm experiencing a persistent bug when using the "Make Designs" (AI) feature. When I generate multiple screens, the "Copy Design" button only works the first time.If I try to copy a second or third screen from the same generation session, the button gets stuck showing the "Copying..." spinner indefinitely. To fix it and copy another design, I am forced to refresh the entire tab/session, which is quite frustrating when trying to move several screens to a Figma Design file.Steps to reproduce: Generate a set of designs using Figma Make. Click "Copy Design" on any screen (it works fine). Try to click "Copy Design" on a different screen or even the same one again. The button stays in the "Copying..." state and never finishes. Environment: Platform: Windows desktop app Has anyone else found a workaround for this that doesn't involve refreshing the page every time? Thanks in advance!

Hi everyone,I’m hoping to learn from others’ experiences with Figma’s licensing and billing model.Recently, Figma identified 6 additional seats in our organization based on what they say is our approvals data. Unfortunately, we had mistakenly approved those licenses, and only afterward realized the impact: the added seats represent a significant cost increase (thousands of dollars) for our org.What’s been frustrating is that:We don’t have full clarity on how Figma determined the need for these seats We don’t actually need these additional licenses going forward Despite this, we’ve been told we can’t cancel them and would be charged for the next three quarters of usageFrom our perspective, this feels unfair — especially since the approval was unintentional and the licenses won’t be used.I wanted to ask:Has anyone else run into a similar situation? Were you able to negotiate, reduce seats, or get an exception? Any advice on how to approach this with Figma in a more effective way?Apprecia

Hello,I have a config code assigned to me but getting a message saying the code has reached its capacity—even though it hasn’t been used yet.Any help is much appreciated! Thanks!

Hello,I subscribed to the Pro plan in March 2026 and only agreed to a single $21 charge for that subscription.At the time, I collaborated on just one Figma file with one friend. After that, I was unexpectedly charged $43 in April and $52 in May. I was never clearly informed on the Figma website or through email that my account would be upgraded or billed for additional plans or seats.These charges appeared on my bank account without any prior notice, authorization, or transparent explanation from Figma. I only became aware of them after reviewing my bank statements. Based on the pricing information available to me, these amounts do not add up, and I do not believe I consented to these upgraded charges.Charging customers for upgraded plans without clear disclosure or consent is extremely concerning and feels deceptive and unauthorized.I am requesting: A full breakdown of all charges applied to my account An explanation for why my account was apparently upgraded and billed without noti

He estado usando Figma AI intensivamente para trabajo de UI/UX, especialmente en dashboards SaaS y sistemas enterprise, y últimamente la experiencia se ha vuelto extremadamente frustrante.Solicitudes simples como: cambiar estilos de inputs, ajustar espaciados, refinar tipografía, actualizar badges, o modificar layouts están consumiendo una gran cantidad de créditos, incluso cuando el cambio solicitado es mínimo.Lo peor es que muchas veces la IA cobra los créditos pero NO aplica realmente el cambio solicitado.Esto obliga a repetir exactamente la misma instrucción 3, 4 e incluso hasta 5 veces para que finalmente aplique la modificación, y cada intento vuelve a cobrar créditos como si fuera una solicitud completamente nueva.El resultado es: créditos desperdiciados, comportamiento inconsistente, iteraciones poco confiables, y un flujo de trabajo extremadamente caro para usuarios profesionales. Figma AI tiene muchísimo potencial, pero actualmente se siente poco confiable, dema

CRITICAL BUG REPORT: Figma Make Publish Broken - Preview Works, Published Site Shows Blank PageIssue Summary: Figma Make Preview mode works perfectly, but the Published site at https://a2aiplatformupdated.figma.site/ consistently shows a blank page. This has persisted across 30+ publish attempts and multiple debugging approaches.Error Details:Console Error: "Failed to execute code layer q: Code export Code8_410.default (Code8_410) is not a function" Console Error: "Root element not found!" Reference Error ID: 6aa83328-9e7f-4205-8c99-5fcfb5e5307fWhat Works: ✓ Preview mode displays the full application correctly ✓ Build completes successfully (301KB bundle, 1997 modules) ✓ figma__entrypoint.ts correctly exports component loader: export const Code8_410 = () => import('./src/app/AppFinal.tsx'); ✓ AppFinal.tsx has valid default export: export default function AppFinal() { ... } ✓ Minimal test component (AppMinimal.tsx with zero dependencies, inline styles only) ALSO shows blank page when

I cancelled my plan for May 2026-2027 billing cycle and figma is still charging me. It added an additional seat to my professional plan and the bill is coming twice of what it should be. I cancelled my plan before it renewed and now it shows overdue. I cannot get a professional plan unless I pay for 2 seats for the whole year even when I only need one. Can anyone help?