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Report a Problem

Experiencing issues? Report them.

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2002 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

4490
S
Figmate
Zach8
Zach8New Member
asked in Report a Problem
Show/Hide UI keyboard shortcut in Figma/Figjam not working (Only Command +. does)

Command + / has always worked but instead brings up a Search box. Command + . hides/shows UI. Why is this and if a common change why do the dropdown menus still list the ‘Command + /’ quick key? Also the haven’t used any new apps (Notion, Spotify and Logic Pro are the main ones) It’s super frustrating when this behavior occurs and want to know if this is something I’ve done or Figma just being slow to update documentation.

71
Zach8
shijia.me
shijia.meNew Participant
asked in Report a Problem
Why does Personal access tokens no longer have the [No Expire] option?

before 🤗 Previously, you could generate a [no expire] token now 😔 If users rely on tokens to access the figma open api, forgetting to replace expired tokens can cause serious problems. The expiration date of the limited period will cause the figma token to no longer have usage value.

661
djv
Figmate
Heath_Flohre
Heath_FlohreNew Participant
asked in Report a Problem
Right-click selects locked frame

When right-clicking on the canvas, it unexpectedly selects lock layers. It complicates when you’re trying to use “Paste here.” Is this a bug?

31
djv
Figmate
Lalyyyyy
LalyyyyyNew Member
asked in Report a Problem
New API

Hello! I'm trying to create a new API token in Figma in order to transfer the layout to Tilda. But the "create token" button is inactive. What can I do?

141
djv
Figmate
Apolline
ApollineActive Member
posted in Report a Problem
Search in community doesn't work

No matter what I search the same items always show up. When I change my search it shows a progress icon and the background is greyed out, but nothing changes (Side note, I also miss the big search bar in the middle of the screen for the community)

71
djv
Figmate
Thomas_Reimer
Thomas_ReimerNew Participant
asked in Report a Problem
Locked frames, which are absolutely positioned with constraints top/bottom & left/right, do not resize properly

Hi folks, In our Design System, we utilize a Paper base component to standardize surfaces for things like Card, Menu, Popper, etc. The Paper itself contains information regarding surface color, elevation and border levels. It is nested inside the aforementioned components, absolutely positioned and constraints set to top/bottom, left/right, so it will automatically change its size according to the parent’s frame, and locked, so it does not bug the developers, when analyzing in Dev Mode, nor does the designer accidentally select and change it while trying to manipulate something else. The issue Let’s take a Popper as an example for my issue. The Popper consists of a header, content and actions. Header and Actions are base components for the Popper and therefore nested like the Paper (which is the white rounded surface with the box shadow behind all these items). Last time, I made a change to the Actions, which increased their height by 16px temporarily. The Popper parent component, as i

71
ksn
Figmate
jony1999brya
jony1999bryaNew Member
asked in Report a Problem
blending mode

I can't apply blending mode to a blurred layer blur object. If I try to apply blur to an object with blending mode, the blending disappears. Please help me figure it out.

41
ksn
Figmate
Aster_Ng
Aster_NgNew Participant
asked in Report a Problem
📢 Issue: Library Dropdown Not Displaying Correctly in Published Library

Hi, I'm currently working with a published design system library in Figma (SiteGiant Design System).I noticed an issue where the library dropdown in the variable panel only shows “All Libraries” without listing specific libraries (refer to the first attached screenshot).However, when I duplicate the same library (SiteGiant Design System Copy), the dropdown correctly shows all libraries, including the newly duplicated library (refer to the second attached screenshot). What I Have Tried: Relaunching the Figma app. Restarting the entire system. Testing in both Figma Desktop App and Browser. Problem: I want to resolve the dropdown issue in the original library without needing to re-link all components and variables to the new duplicated library. Re-linking would be time-consuming and error-prone. Question: Has anyone experienced this issue where the library dropdown fails to list individual libraries in the variable panel? Is there a way to resolve this without duplicating the library and

462
ksn
Figmate
Artyom Yarmashuk
Artyom YarmashukNew Member
asked in Report a Problem
Design files on Desktop App for Windows are not opening

Design Files and Presentations stopped opening on Desktop App for Windows. Reload didn’t help. Status - All Systems Operational

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Gayani_S
Figmate
yangsheng
yangshengNew Member
asked in Report a Problem
I don'have the figma draw mode.

the toolbar didn’t change. It’s edu plan.

12112
Celine_
Figmate
lial3
lial3New Member
asked in Report a Problem
How to adjust the "Frame ordering and navigation" tool position on figma prototype

​ I embedded the Figma prototype link into my webpage, displayed as a popup. I also adjusted the size to fill the entire popup. At this point, I expect that clicking the confirm button in the bottom right corner will take me to the next page. However, the tool layer below is blocking it, so clicking the confirm button has no effect. My question is: can the position of the tool below be adjusted? As the picture, this is the figma prototype link embed to the popup. We can see the “Frame ordering and navigation tool”, user can click to next page or click the restart icon. ​

00
lial3
Ian_Black_Design
Ian_Black_DesignNew Member
posted in Report a Problem
New Comments Emails Are A Nightmare

You used to be able to read figma comments straight from the email, meaning it was really quick and easy to at a glance see what was going on, and if you needed to jump into the file and join the conversation. Now you don’t get any information except “6 new comments” and have to load the file and hunt for all the new comments manually. It probably made life easier for someone at Figma, or reduced server costs or something, but it’s SUCH a pain as a designer. Please change back 🙏

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Ian_Black_Design
yVincent
yVincentNew Participant
asked in Report a Problem
[Bug] "Lock Aspect Ratio" + Ctrl+Arrow Causes Unstable Resizing and Position Shifts

When using the new "Lock Aspect Ratio" feature and adjusting an element’s size using the Ctrl + Arrow shortcut, the resizing behavior is inconsistent and unstable. The size increments/decrements in an unexpected pattern, and the element’s position also shifts unintentionally. Steps to Reproduce: Select a rectangle (or any element) in Figma. Enable the "Lock Aspect Ratio" feature. Use the Ctrl + Arrow (Left/Right/Up/Down) shortcut to adjust the element's size. Observe: The size does not increase/decrease smoothly. Initially, the size changes by 0.5px for 5-6 steps. Then, it starts breaking into irregular decimal values (e.g., 0.49px, 0.48px, etc.). The position of the element also changes, shifting towards the direction of the arrow key pressed. If the element is positioned at the edge of an artboard, it moves slightly instead of just resizing. Expected Behavior: The element should resize in stable increments (e.g., 1px per step) without decimal inconsistencies. The element’s position s

714
Celine_
Figmate
Imtiyaz_Ahmed
Imtiyaz_AhmedNew Participant
posted in Report a Problem
Fonts used in Figma Sites not showing in the Preview or Published Mode

I was just trying out the new Figma Sites feature and I used a bunch of different fonts. When I tried to preview the site or publish it, every font is getting changed to default Arial font. None of my used fonts are getting loaded. Kindly fix this otherwise the whole Figma Sites feature will become useless.

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Imtiyaz_Ahmed
Aysan Tofiqi
Aysan TofiqiNew Member
asked in Report a Problem
file made unavailable

Hello, I hope you're doing well. I'm reaching out because one of our important Figma files has suddenly become inaccessible. We're now seeing the message: "This file may have been deleted, moved or made unavailable." This file is essential to our team, and we’re unsure why access was lost. Could you please help us investigate this and let us know if there's a way to recover or restore the file? Here is the file link: https://www.figma.com/board/nvhoDv3tT9BEKIwLVmFJSF/Bit24---Product-Timeline?node-id=3146-2862&t=tlx6kdRsnmbxZ6ku-0

585
Celine_
Figmate
Ana E
Ana ENew Member
asked in Report a Problem
Figma files not available but wasn’t deleted

Hi Figma, A file on my account is unavailable. I keep refreshing and searching but I get the error message that it’s either it’s unavailable or deleted but I only have access to it and it wasn’t deleted.

01
Celine_
Figmate
André Taquari Fagundes
André Taquari FagundesNew Member
asked in Report a Problem
Resizing using Scale makes a Font Family reverts to it's default variable

We have a design system with 3 variable modes for brands, this includes different colors and fonts for each brand. If I have, for exemple Component - Variable Mode Brand 1 (Default) and Component - Variable Mode Brand 2, and I try to resize them using Scale (K) (either together ir individually), the following happens: 1. Component - Variable Mode Brand 1 (Default) keeps it's font family 2. Component - Variable Mode Brand 2 changes the font family to the default used in Variable Mode Brand 1 The same thing happens with a third component using Variable Mode Brand 3. Here is a GIF I made from a video of me having this issue: Any configuration I am using wrong? I do have all fonts installed and can change text and do anything else with them without having this problem. I do believe it's a bug. While this doesn't stop my normal workflow of designing screens for handoff as we never resize components, we sometimes need to this for some internal documentation to better illustrate or focus on s

141
Gil1313
Costa.Vi
Costa.ViNew Member
asked in Report a Problem
Plugins Not Working After Recent Update – Please LIKE if you have the same issue

After the most recent Figma update, none of my plugins are working.They either won’t open at all or just freeze when I try to use them.I’ve restarted, reinstalled, and tried both the desktop app and browser – same issue. Is anyone else running into this? Or am I just the lucky one?Would love to know if there's a fix? 😭

554
Audi Priyana
Linda Albuquerque
Linda AlbuquerqueNew Member
asked in Report a Problem
All images are not loading

Hello, I’m having this issue for quite some time now. I noticed that it started happening since the last update. Whenever I open Figma none of my images from any project load. And I try to wait it out and they don’t load, i’ve tried to re-install Figma and nothing changed. I thought it was maybe a internet connection, it’s not, since i’ve started to use Ethernet and have good internet now. It’s surely a problem with Figma itself. And it’s not only on the app, it’s also online where I enter and can’t see anything from any project. Even on projects I can’t see the thumbnail for projects because they don’t load. I don’t know what it could be. Please help if you know what I can do. In the 2º photo you can see that those posts in specific had a photo for a background and other elements using photos and none of them are showing.

355
Gayani_S
Figmate
Zerui
ZeruiNew Member
asked in Report a Problem
Screen blinks while loading. Frame name glitches.

Frame name glitches https://drive.google.com/file/d/1r8t3xg_GkKsdYFKM7ln9QM2lfLUOc1W3/view?usp=drive_link plz check the image and attachment link.

183
Gayani_S
Figmate
Jung_Lee1
Jung_Lee1New Member
asked in Report a Problem
Aspect ratio lock instance swap bug

Thanks for launching this new feature! I’m not sure if it is a bug, but I figured I would ask here. Let’s say you have a parent container, with a child element called “Instance A” with a width that is set to autofill width. When you swap out the Instance A (aspect ratio of 4:3) with another Instance B that has a different aspect ratio (16x9), and both components have ratio lock, Instance A’s aspect ratio overrides that of the B’s. To me, this isn’t to me, the B’s ‘locked’ ratio value should take priority. (personal opinion) Now, there are two ways to restore B’s ratio. Right click into B, and reset. Resize parent container temporarily. This will reset B’s ratio to 16x9. And then you hit undo. #2 feels like a bug to me. But again, B’s locked ratio should take priority. (or give user control to set priority) Thanks!

963
Margot_Gabel
Giwan Persaud
Giwan PersaudNew Member
asked in Report a Problem
Bariol 700 font weight is not exported correctly

We are reading font tokens with a script. Most is working well as expected. We just have one strange situation where the Bariol 700 font weight is arriving mostly as 400 but in one case also as 500. All other fonts in this same document, Roboto, Bree Serif, are imported correctly. This post reported a similar issue but also suggests that it was fixed. I’m not sure if there’s something with the setup of the Figma file itself.

00
Giwan Persaud
Ingchhorng_MRA
Ingchhorng_MRANew Member
posted in Report a Problem
Grid: accidental rotation of frame prior to adding grid and suddenly to snap resizing does not work as well

This might be seen as human error and no one is supposed to rotate the frame before designing anyway but as I accidentally found this, maybe there’s some sort of measure to ensure that this won’t be an issue. What happen was i created a vertical frame and ironically didnt like it that way so rotated that 90 degree before proceed to create grid to test out the new features. As i added visuals, I quickly found out that the snap to grid feature does not work and it keeps show me 1x1 even if I extended to 1x2 or 2x1. (Image attached) Maybe it’s my bad and I can simply just rotate my frame then every else in it back to 0 degree but I couldn't help but think that there might be better way? Maybe all grid features should work in all orientation or at the least we can alerted if the setup is off. Just a thought, thanks! PS: The feature is incredible, please continue to improve it! Big fan.

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Ingchhorng_MRA
Levang_Ray
Levang_RayNew Member
asked in Report a Problem
When will Figma fix the UNDO behaviour?

When using “Undo” I want to undo changes not “clicks” or selections. Yes, this is addressed in several threads, but this is one of the reasons Figma is so frustrating, that I seriously considers changing job to a company NOT using figma. Funny how a UX design-tool can have a terrible User Experience. Question: Will and When do we get this fixed?

386
Couquelet_Christine

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