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Report a Problem

Experiencing issues? Report them.

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1784 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

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S
Figmate
Dave_Montrose
Dave_Montrose
asked in Report a Problem
Figma Slides – share a plain 'Audience' link, without the ability to open in Figma, view slide notes, or add comments

I’m wondering if this is a bug. Sharing a ‘Presentation link’ gives the recipient a view-only view of the working Figma file along with notes. Makes sense if there are other presenters and they need to see the notes too. Sharing an ‘Audience link’ gives the recipient a view-only view of the slides. However, it also allows them – who will very often be a client – to click a button at the top to open a view-only version of the Figma file along with all of the presentation notes. Unfortunately, it’s currently not fit for purpose to share a link with clients, as there’s no way to send it purely for viewing without all the additional UI options to open in Figma and view notes etc.} Ideally, there needs to be a sharable ‘Audience’ view of the slides where all that can be seen is the slides – no extras, no ‘sign in’, no ‘add comments’ (ideally this can be switched on OR off), and definitely no ‘open in Figma Slides’. Just a view of the slides, and that’s it.

99711
Flovo
Shihab Rakib
Shihab RakibNew Member
asked in Report a Problem
Need to use AI Feature

I’m unable to activate or access the AI features. I’ve checked for updates and tried basic troubleshooting steps, but the feature still doesn’t appear to be available for me. Could you please help me resolve this issue

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Brett_Taylor1
DaniilDaniil2004
DaniilDaniil2004New Member
asked in Report a Problem
Accidentally Deleted Project Files and Emptied Trash — Is Recovery Possible?

Hi everyone, I'm reaching out because my teammate accidentally deleted several important files from our shared project called "Formly", and then also emptied the Trash. We're using a Starter (free) plan, so we were redirected here by Figma Support. We’ve already checked: Version History (files are gone) File links (no access) Trash (was emptied) We’d like to ask:👉 Is there any way to restore files that were permanently deleted from the Trash on a Starter plan? These files are critical for our work and any help would be greatly appreciated. If anyone has been in a similar situation or has insights into possible recovery methods, please share! Thanks in advance 🙏

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Brett_Taylor1
Karina Catalán
Karina CatalánNew Member
asked in Report a Problem
Components disappear in prototype after changing animation delay or duration

I'm experiencing an issue in Presentation mode. When I adjust the delay or duration of an animation, the components involved completely disappear in the prototype view.This is happening across all my files on figma. I've tried different browsers, the desktop app, and changing animation types — the issue only appears when I modify these timing values (delay/duration). Any ideas or workarounds? It’s kind of annoying cuz makes the works takes longer.

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Dali Logbo
Andrei13
Andrei13New Member
asked in Report a Problem
Figma is not changing pages

Sometimes when I try to change the page I’m to another inside a file, Figma just blinks and doesn’t change it. I can’t navigate to the other page.

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Andrei13
Thomas_Reimer
Thomas_ReimerNew Member
asked in Report a Problem
Locked frames, which are absolutely positioned with constraints top/bottom & left/right, do not resize properly

Hi folks, In our Design System, we utilize a Paper base component to standardize surfaces for things like Card, Menu, Popper, etc. The Paper itself contains information regarding surface color, elevation and border levels. It is nested inside the aforementioned components, absolutely positioned and constraints set to top/bottom, left/right, so it will automatically change its size according to the parent’s frame, and locked, so it does not bug the developers, when analyzing in Dev Mode, nor does the designer accidentally select and change it while trying to manipulate something else. The issue Let’s take a Popper as an example for my issue. The Popper consists of a header, content and actions. Header and Actions are base components for the Popper and therefore nested like the Paper (which is the white rounded surface with the box shadow behind all these items). Last time, I made a change to the Actions, which increased their height by 16px temporarily. The Popper parent component, as i

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Thomas_Reimer
gisele.tooma
gisele.toomaNew Member
posted in Report a Problem
I CANT FIND MY FILES

I have my files but I cant find the content in them!!!! I HAVE 2 ACCOUNTS AND I LITERALLYY CANT FIND ANY FILEEEEEEEEAccount 1: [redacted by forum admin/moderator to remove PII] Account 2: [redacted by forum admin/moderator to remove PII]

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gisele.tooma
Thomas_Reimer
Thomas_ReimerNew Member
asked in Report a Problem
Random visual errors after merge

Hi everyone, since we’ve used our branching/merging options in our Design System we are facing an issue, that keeps on giving the weirdest visual outputs. The issue When we merge a branch back into main, some frames appear to be smaller/larger than they actually are. Just last time, when we updated our icon collection and changed default size from 20x20 to 24x24px, some icons kept their visual appearance at the previous 20x20 after the merge. This is also weirdly reflected in the instance swap menu thumbnails for said icons. A similar issue, just reversed, has already been raised here: How to fix The easiest fix so far, that I have found, is to enter the affected frame, shape, etc., change width/height to some random number and undo the change immediately. After this, the affected object is corrected. Fun fact: Figma seems to know the correct size of the affected object as when you select it, it is displayed correctly, and retains certain information of when it was correct, such as box

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Thomas_Reimer
Yuanrui_Li
Yuanrui_LiNew Member
asked in Report a Problem
Color in part of instance is not controllable

As the Screen recording shows, I cannot change color in part of the instance, not matter if it’s linked to a variable, or detached. It can only be changed via its master component.

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Yuanrui_Li
Aysan Tofiqi
Aysan TofiqiNew Member
asked in Report a Problem
file made unavailable

Hello, I hope you're doing well. I'm reaching out because one of our important Figma files has suddenly become inaccessible. We're now seeing the message: "This file may have been deleted, moved or made unavailable." This file is essential to our team, and we’re unsure why access was lost. Could you please help us investigate this and let us know if there's a way to recover or restore the file? Here is the file link: https://www.figma.com/board/nvhoDv3tT9BEKIwLVmFJSF/Bit24---Product-Timeline?node-id=3146-2862&t=tlx6kdRsnmbxZ6ku-0

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Aysan Tofiqi
Ravil Shafikov
Ravil ShafikovNew Member
asked in Report a Problem
Layer names are missing when updating instance

When I use an instance of a component in another component, to enable its settings in the right menu, I add display properties of the component instance. At this point, the settings group is named the same as the layer in the layers list. If I rename the layer, I will see in the right menu that the name of the property group has changed in the right menu. It works well as long as I'm inside the same file. If I publish a component with such a renamed layer, then the first time I install it, I will see the correct display of the layer name. But as soon as I change the option in the child instance of the component, and then update the child component's wizard, the layer name resets to the initial one. This is only noticeable if the component instance has been modified. If we reset all the overlays, we will see the correct layer name again. Video on Google Drive

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Ravil Shafikov
Sanny
SannyNew Participant
asked in Report a Problem
Font does not change when changing the variable

Hi, I’ve noticed an issue with changing the font family in the variables modal. The font does not update across all pages and components automatically. The font can be changed to the correct family when double clicking on a text box. Cheers, Sanny

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VarunYellina
GalijaHoraGames
GalijaHoraGamesNew Member
posted in Report a Problem
Auto layout not working

Auto layout is not including component on right side, only text on left….

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GalijaHoraGames
Dennis_N
Dennis_NPower Member
posted in Report a Problem
Annotation tags disappear if copy'n'pasted to another file

Within a file you can copy and paste frames with annotations while their tags remain but if you copy frames or components to another file, the annotations get copied which is great but their tags unfortunately disappear. Expected behavior: Annotation tags should remain if copy and pasted to another file.

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Dennis_N
Thomas_Reimer
Thomas_ReimerNew Member
asked in Report a Problem
Changes to components reset after some time, when layer was locked.

Hey Community, been observing an issue for a while now while working with Branches and Merges and was wondering whether this happens to you guys, too, and what the hell causes it. I have a component set with a few variants; let’s say, a Chip component with different size variants. All of them have a nested instance of another component, which is called State Layer. This State Layer unifies all interaction states and changes, when interacting with a component, where it’s used, such as the Chip. It is positioned absolutely, spans the entire surface of the affected component and is set to Top/Bottom, Left/Right to scale properly. To not disturb the developers in dev mode with this helper component and its layers, we usually lock it as designers can access its props from the instance Chip, etc., so there’s no need to have its layers available for scanning. Now, I don’t know, whether this is a Branch/Merge issue or related to something else, but, what I noticed during my work on the branch,

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Thomas_Reimer
Renato Cunha
Renato CunhaNew Member
asked in Report a Problem
Issues with stroke elements in prototypes

Stroked elements (such as form fields) are not working in fill containers in responsive prototypes. The issue started on April 8th.

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Ion Neagu
laurislokalise
laurislokaliseNew Member
asked in Report a Problem
setPluginData 100kb size limit now being enforced

I've encountered a blocking error in our plugin development environment that began approximately one week ago: { "message": "in setPluginData: This pluginData entry exceeds 100 kB per entry limit."} While this 100 kB per entry limit is documented in the official setPluginData documentation, it wasn't actively enforced until recently. Our plugin functionality depends on storing entries larger than this limit. Questions: Will this restriction be enforced in the production environment as well for the existing plugins? If yes, what is the expected timeframe for enforcement in production?

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bohu
MAX2030
MAX2030New Member
asked in Report a Problem
The file has disappeared

Today (30.04.2025) the file disappeared at the link: https://www.figma.com/board/IQrRwRwGc8gXmPNh2pdo0C/Untitled?node-id=0-1&t=5wb7uFlme2an3QjV-1The team is called ЮСпитер .I think this file was in the Team. Please help restore the file, very important information inside! @Support_Squad ​@Figma_Support ​@Celine_D

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MAX2030
fuzail
fuzailNew Member
asked in Report a Problem
Unable to use figma educational plan

I recently received a message stating that my Figma Education Plan has expired, even though the Education Plan is supposed to last for two years, and I have only been using it for one year. Since my circumstances have not changed and I cannot afford the premium plan, I reapplied for the Education Plan, but my request was rejected with giving this meesage: You’ve already used up your free access to the Figma Education plan. Upgrade your plan to keep creating and editing unlimited files, or create a new Professional team. Is there a time limit for accessing the Education Plan? I can't afford the premium plan so plz allow me to use educational plan as there are my bootcamp project that I can't view or further work on.

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J
Figmate
Mikaela Birath
Mikaela BirathNew Member
asked in Report a Problem
Images dissapear when printing pdf exported from Figma

Hi!I am exporting a 60page pdf from figma using File > Export Frame to pdf. It works, looks great as a pdf with text and images. My colleague has printed it before without issue.But today when we print both new and old versions the images are ALL gone (not in the pdf, but when printed). Replaced with just the BG color or nothing. Printing another random image file works fine (just to test), but not the pdf. What has happend? What can I do to fix it? It has maybe 9 images in total, spread out so its not that many. It also doesn't need to be great print quality, just a fast print, but it does need the images. Please help!

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TWLD
Edison Correa
Edison CorreaNew Member
asked in Report a Problem
Deleted team and I didn't get a recovery email.

I deleted a team by accident that had important ongoing projects. I never got an email to be able to restore the deleted team. I’ve had submitted a request to figma but I still haven’t received anything back. Please help me resolve this issue asap, I’m very worried.

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J
Figmate
eiisenberg
eiisenbergNew Member
asked in Report a Problem
Contacting support

I have never been so angry at the company in my life. I paid for Full proffesional seat the previous month. Even though I cancelled it, money was withdrawn from my bank account. $15!!! As I contacted support, they answered me with something like “make sure that this is the correct email address”. So I did and texted them back. It’s been 5 days since I texted them, I never got an aswer!!! And today they dare to send me smth like “how did we do?” form, I am SO annoyed with them. How can the company be so disorganised and arrogant? Never in my life will I pay a cent for Figma anymore. Please tell me how to get an answer from them!!

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J
Figmate
sri Gen Z
sri Gen ZNew Member
asked in Report a Problem
Unable to access AI beta features

I'm having trouble accessing the Figma AI features even after upgrading my plan—nothing seems to appear or activate.

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sri Gen Z
Ghazal1
Ghazal1New Member
asked in Report a Problem
Unable to Activate AI Features on My Figma Account

I’m unable to activate or access the AI features. I’ve checked for updates and tried basic troubleshooting steps, but the feature still doesn’t appear to be available for me. Could you please help me resolve this issue or let me know if there are any requirements I might be missing? Thank you in advance for your support!

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Shihab Rakib

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