Ask the Community

Hello,  We are writing to understand how to manage the number of full seat in our Figma profile Enterprise.  Now we have 13 full seat, but we use just 9 of them. Tomorrow 20th March 2026, there will be the renewal of our plan, but we would like to cut the number of full seats.  We don’t find the section where to manage the number of full seats, but we already have changed the type of access and seat for all the members: 9 full seats and all the others are viewers. Can you confirn that the invoice will be contain just 9 full seats in this way? Please tell us how to manage it because we don’t have a support email or contact.  Thank you.

Hey everyone,I was using Figma make heavily before the credit limit got activated. I’m way beyond the limit. If I purchase credits, will those be set off for the credits that I exceeded during the beta period? or I will be able to use what I purchase right away?  

as title, I’m trying to use my published library in a Figma Make project, but the export for Figma Make dialog does not pop up. Also when I click Import From Figma in Make, it does nothing. Tried closing the app and reopen but still the same. I’m on a pro education plan. Is this feature available for me? thank you

Hi! During the opening keynote at Schema 2025 (on October 28), the Figma team announced a new left navbar as part of the updated UI, mentioning it would start rolling out the following week.It’s been a few weeks since then, and I’ve already received an app update, but I still don’t see that new sidebar.Is the rollout still in progress, or is there something I need to do to enable it? Thanks!

Hi all, I am trying to embed a figma board in our client portal and allow for comments to be added through the embed. No matter what settings I select for permissions, the board does not allow comments when it loads in the embed.  I current have this set to “Anyone” with “View” access, but it does not allow for comments in the embed. I also tried this with “Anyone” and “Edit” access, and the same result. It just loads the board and allows the user to scroll around, zoom in/out, and click through to the board.  How can I enable the ability to add comments?

Hey guys! I just need some help regarding transferring a landing page design I created in Figma (using Figma Make) to Webflow. I’m trying to use the Figma to Webflow (Labs) plugin, and I followed a tutorial, but I got stuck because the plugin doesn’t seem to detect or show my design at all. I’m not sure if I’m missing a step or if there’s something wrong with how my file is set up. I also couldn’t find a tutorial that matches exactly what I’m experiencing. Has anyone here tried this workflow before? Any tips or things I should check? Thank you in advance!

When I type something into a text box and resize it from right to left, the text wraps word by word (which is normal). However, when I paste text copied from somewhere else into the text box and then resize it, it wraps letter by letter instead. All the settings are the same. Does anyone know what might be causing this?

I work for a company that manages the design system for all public administration projects. The goal is to provide all consulting companies with a constantly updated design system library.However, I have discovered that outside the organisation, it is not possible to connect the library to the work files.I cannot allow the files to be copied because they would lose the updates and we would lose ownership of the files. How can we proceed? Any advice?I was thinking about projects connected between organisations, but there is a maximum of 15 per enterprise.

Hey everyone, so with the now enforced AI limit in Figma Make and the extremely unrealistic Credit Limit & Pricing Model it is no longer really viable for us. If Figma wont change anything drastically it now became pretty much unusable for us. Therefore has anyone a good (and fair-priced, or more realistic) alternative at hand? I mean in general I was fairly happy with Figma Make, especially since i connected our Web Componenst & overall Design System via NPM. So that would be also something a alternative would need. BR, Julius

I need to upgrade my Figma Org from 7-seat to 8-seat for the new billing cycle, but Figma isn't responding to chat and emails.I think they assumed we were a small company and weren't willing to provide support.Do you have any suggestions on how to find a support person willing to help at Figma?

I have 3 pieces aligned to the left. As the white page gets longer at the bottom, I need the top and bottom piece to stay with their respective edges while the middle piece sticks to the top and bottom AND expands to fill the space. How can I do this in the figma design system? Thank you!! 

I’ve reached out to the Figma sales department, by filling out their online form, at least twice over the last two weeks but have not heard back from them. Anyone know the best way to get in touch with them? Thanks,Lenny

I have shared a prototype with a colleague to review and they have submitted 10+ comments - problem is, they are all showing on my end in a bunch at the top and not in the location where my colleague actually input them, which makes them next to useless. I have reached out to support but not received an answer and this is holding up my project. Has anyone encountered this before?

Alguém sabe dizer quanto tempo o Figma demora pra reconhecer um pagamento? Tenho uma entrega hoje e fui pega de surpresa com o fim dos créditos. Does anyone know how long it takes Figma to recognize a payment? I have a delivery today and I was caught off guard when my credits ran out.sos

Hi, would love any help and support possible from the community. I have been using Figma Make constantly for the past 3 months to build an app idea that I have.  Yesterday at 5pm PST figma Make stopped accepting my prompts, it goes from “Thinking”, to “Summarizing chat history….” and then times out with a internet connection error.  My internet is working great, speed tested using other apps.  I am still connected to Supabase and the app still displays and works on the figma screen.  I can’t use the AI Chat at all and am at a standstill.I also noticed yesterday in Figma Make that after my prompts and Figmas response, I use to have a version number of the updated version.  All of a sudden yesterday before this issue I don’t have version numbers anymore.  I have an up thumb, down thumb, and ai icon shat shows how many AI credits I used.Complete side note.  I have been told that my account will start tracking AI credits as of tomorrow.I am not tecnic

Last approved widget was about 14 days ago. Wonder if there is any change to the review process. Thanks!

HiNew to Figma.  Want to redesign my website.  Have a few html and pdf mock ups.  Want to import into Figma to edit. Any tips/suggestions? ThanksPaul

I have some linking issues that I need help with. I have a paragraph of text and within that paragraph I have highlighted some text to make links to external web pages. Some links work fine because they are only on 1 line, but the other links that span multiple lines of text only work on the first line/row of text when exported to PDF. The other rows beyond the first row do not export as links, but are still underlined like a link would be. They look and work fine in Figma, but lose the link on second and third rows when exported to PDF. I’ve even tried making each row its own link and that doesn’t work either.Odd thing is that exporting the file last week worked just fine with these multiline links but now they don’t work. I don’t recall doing any updates to Figma, but could have been one of those “update on next launch” things that happened. Hopefully this makes sense and that someone else has seen this before. Thanks in advance for any help.

Hello community, I just wanted to know if the AI credits limit has already started. As of right now, I can still use it and haven't received any message about it. Can I keep using it until the AI stops and I can no longer write more prompts? Or will I be charged for those extra credits if I continue?

I’m using a popover component with a slot. One of the items inside the slot is a fixed-height auto-layout container with a list of items. I want this list to overflow:scroll vertical, however, the prototype scroll options are disabled. I tried nesting this in a new frame and the scroll options are disabled for this new frame as well.I’m trying to avoid breaking the original component and utilize the slot. Is scrolling only preserved for the slot itself or can you embed scrollable items within a slot?Here’s a video showing more detail:  

I’ve run into a weird problem. Does anyone know what happened, please?I have a slides document and something has happened to some images in this document:The images became pixelated in my document. In the layers panel, the icon for these images changed from the usual image icon to just a rectangle. In the fill panel, these still showed as normal images would. When I export the slides to PDF, these images export as a solid colour rectangle. Not all the slides in my document were affected — but wherever a slide was affected, this happened to all the images in that particular slide.Some context:I dragged and dropped the images into the document, did not use the place tool.No masks were applied on the images.I did not rasterize or flatten anything, but I’m also assuming I’ve hit some shortcut by mistake.I’ve replaced all the affected images and the slides export normally now, but does an

Hi! I manage a team of designers with the professional plan.I’m aware that starting March 18th, a limit will be enforced for the use of AI credits. What does this mean?- Will my users no longer be able to use AI credit-consuming features until the monthly reset?or- Will they be able to use more AI credits than expected, which will then be billed at the end of the month? If so, is there a way to prevent this and limit credit usage?

Hi, can my old account be merged into my personal account? My old account is no longer under that organization, and I’d like to track my topics and receive notifications for them. I know it’s a silly question, but if there’s a way to do it, I’d really appreciate it.This is my old (organization) account: https://forum.figma.com/members/rahend-96664 And, this is my personal account: https://forum.figma.com/members/rahendra-putra-k-111174

Hi guys, I subscribed to figma not because I just wanted to use Figma Make. I thought the AI worked for designs as well, just like https:sleek.design, but unfortunately for me, what is made, can’t be edited on Figma Design. How do I cancel this subscribtion. It’s been taking almost £22 from my account monthly - no matter what I do.Many thanks.Abe