How do I cancel my monthly subscription?

Hi ​@AbeI Do not worry about the subscription. Just write to support@figma.com. They will check the billing period and help you to cancel it. You can also follow the path in your Figma, Team Settings > Plan & Billing, find your plan, and click "Cancel plan,". For more details check this link https://www.figma.com/legal/renewal-and-cancellation/. Hope this helps.

Same problem here. Why is it so easy to subscribe, but so difficult to unsubscribe. Regulators should look into it. Appears illegal. And no - I cannot access my Team Settings>Plan & Billing

Just to add to this thread — I’ve run into the same issue.

Subscribing to Figma was extremely quick and easy, but cancelling appears to require emailing support and giving advance notice before renewal. For a digital subscription service, that feels unnecessarily difficult and out of step with what users reasonably expect.

In the UK (and many other places), there’s a growing expectation that cancelling a subscription should be at least as simple as signing up. Having to contact support to cancel something that was activated in a few clicks creates unnecessary friction and frustration for users.

I’ve now contacted support directly to request cancellation, but it would be much better if the cancellation option were clearly accessible in the billing settings without needing to email.

Hopefully Figma reviews this process, because the product itself is excellent — the subscription management experience just needs to catch up.

Hi everyone, thanks for sharing your feedback! We understand subscription management should feel straightforward, and we appreciate you flagging your experience here.

For clarity, it is possible to cancel directly within your Figma settings without needing to email support (Unless you’re unable to access billing controls, as a reminder team admins or owners can upgrade or downgrade a Professional team).

For example, you can cancel your Professional plan subscription at any time by following these steps:

1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
2. Click  Admin.
3. Select the  Settings tab.
4. In the Plan section, click Cancel plan.
5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

You can also find more details to downgrade / cancel your Professional or Organization plans here:
https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1WZEQ0XHFCM49DXHGJPS7S Hope this clarifies, and thank you again for sharing your feedback!

Cancelling the plan feels like completing a dungeon. It is extremely vague. It should be the first thing you see when you open settings. There should be a dedicated section called “Subscription” where you can either edit (upgrade) or cancel it. Typical corporate behaviour.

In my personal app, once users navigate to “Settings”, cancelling the subscription or requesting a refund is the first thing they see, and it is clearly highlighted. Maybe take note?

In the UK, your practice of hiding this is unacceptable. I will never subscribe again

This is ridiculous !! Subscribing takes a click and cancelling it is hidden in a such a way that you will end up giving it up ??

This is cheating Figma ! a great company doesn’t hide cancel plan !

Jesus, Figma you need to improve on this!!!
I am trying to cancel my plan just now it took me 20 minutes and I still cannot find the cancel subscription button!!! If your product is good people are willingly subscribing, you don’t have to hide the cancel option or make it super difficult for user to unsubscribe you!! I am super disappointed at Figma on this.

 

Somebody please help, I still cannot find where to cancel...

Jesus, Figma you need to improve on this!!!
I am trying to cancel my plan just now it took me 20 minutes and I still cannot find the cancel subscription button!!! If your product is good people are willingly subscribing, you don’t have to hide the cancel option or make it super difficult for user to unsubscribe you!! I am super disappointed at Figma on this.

 

Somebody please help, I still cannot find where to cancel...

I think it’s under “Admin” → Dashboard → Then on the top right “Manage” → Click on your username, the 3 dots, “Manage” → Change it to the free seat type, this changed my incoming billing to 0$, but I’m not sure either..

P.S.

Nvm, in the “Admin” Section there is a “Settings” tab and there is a “Cancel plan” button

Jesus, Figma you need to improve on this!!!
I am trying to cancel my plan just now it took me 20 minutes and I still cannot find the cancel subscription button!!! If your product is good people are willingly subscribing, you don’t have to hide the cancel option or make it super difficult for user to unsubscribe you!! I am super disappointed at Figma on this.

 

Somebody please help, I still cannot find where to cancel...

I think it’s under “Admin” → Dashboard → Then on the top right “Manage” → Click on your username, the 3 dots, “Manage” → Change it to the free seat type, this changed my incoming billing to 0$, but I’m not sure either..

 

P.S.

Nvm, in the “Admin” Section there is a “Settings” tab and there is a “Cancel plan” button

Thank you!! Found it in the Admin section under Setting.

It is super hidden and totally not making sense that the cancel subscription option is not in the billing section already….

Here you go-

No Fluff

Hi,

I did paid them annually upfront for collab seat. It upgraded my account to full seat mode when I edited the file from the figma make and the billing was projected to recurring $166 per month going forward (I don’t how it managed to calculate that just from a touch). I canceled the plan and I contacted the support to cancel the bill because that was “Unintentional”. The support person assured me that I won’t get a surprise bill next month. But turns out I do. I got charged on my credit card even though I canceled my plan. How crazy can it get? Well, I have spent my whole morning on a Saturday instead of me sipping a coffee and having a relaxed Saturday trying to find the “Cancel” button. It doesn’t have any options to up cancel that and figma just effortlessly plans to bill me every month. Am I missing something I do see any options to Cancel as it is canceled, but I do get charged every month. What can I say? Isn’t this just wonderful?

Hey ​@Suman Osti, thanks for laying all of this out and I'm sorry to hear about the trouble. I understand how frustrating it is to feel like something was resolved and then see an unexpected charge come through.

I'm not able to access billing details from Figma Forum, but I've checked in with our Product Support team and they're actively reviewing your case. Your ticket number is: 1818894, and they'll follow up at the email tied to your Figma account as soon as they have an update.

Appreciate your patience — please keep an eye on your inbox for next steps.

EExactly. This is pathetic. For such a platform. To make the. Cancelation for the subscription. Such a headache.