Ask the Community

Hello! I am having an issue in my Figma Site. I have the navigation set to sticky and it scrolls with the page successfully. It scrolls behind the other content on the page however. It is on the top layer of the layer tree and I cannot figure out for the life of me how to fix it. Anyone know how to fix this?

Hi, I’ve suddenly lost access to a Figma file that I personally created in November (between 11/03 and 11/25 I believe) using my personal account.The file no longer appears in any of my workspaces (Drafts, Teams or Trash), but the direct link still works and asks me to “Request access”. This is a professional client project and I urgently need to recover access due to some modifications asked. I only have two Figma accounts, and the other one (a university email that I no longer have access to) has been inactive for years.This is the first and only time that this has happened to me, and sadly I don’t have a backup file.Could someone from the Figma team please help check which account or workspace owns this file and assist in restoring access or transferring ownership?Thank you. File name: [redacted by moderator to remove per

as title, I’m trying to use my published library in a Figma Make project, but the export for Figma Make dialog does not pop up. Also when I click Import From Figma in Make, it does nothing. Tried closing the app and reopen but still the same. I’m on a pro education plan. Is this feature available for me? thank you

Hello,I’m running into a permissions issue since Figma restructured its plans and access controls. Our team works with a number of freelancers, and we need to grant them edit access to individual files—without giving them visibility into the rest of our files. Previously, we were able to share a single file with edit access, but now it seems the only option is to upgrade freelancers to a full design seat. Unfortunately, that also gives them Team-level access, which exposes all of our files. Is there a way to give freelancers edit access to just one file without granting broader permissions? This seems like a very basic, necessary feature. Thanks.

Hi everyone,I recently received an email that appears to be from Figma, but I’m not fully sure if it’s legitimate. The message looks fairly convincing, however I want to double-check before clicking any links or providing any information.I’ve attached a screenshot of the email for reference.Could someone from the Figma team or community help confirm whether this is an official communication from Figma or a phishing/scam attempt?Thank you in advance!  

Hi, I’m having trouble activating the Figma Education plan. I have tried many time to verify my account and contacted SheerID and don’t have any success. I get the following errors: From Figma:  Attempting to verify shows “Verification Limit Exceeded.” I also emailed the Figma education team education@figma.com, but still have not received a response From SheerID:  “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I am trying to build a structured icon library in Figma using the Streamline icon set (Line, Solid, and Duotone styles). I have about 5,000 unique icons per style, and I’m struggling to automate the import process.The ContextOriginally, my folder structure was:Style > Category > Sub-category > Icon.svgUsing a script, I restructured the folders to make it easier to create components with variants:Category > Sub-category > Icon Name > Style=X.svg(Where "Style=X" is the actual filename, e.g., "Style=Line.svg", "Style=Solid.svg")The ProblemWhen I drag the main folder into Figma, it ignores the directory structure entirely and "dumps" all 15,000+ SVGs onto the canvas as flat layers. To make matters worse, because many files share the same name (e.g., "Style=Line.svg"), Figma appends ascending numbers to the names, breaking my naming convention.I have tr

How does inviting members to my project that are already paid collab members work? Do I inherit their annual costs or are they responsible for their seat license. 

I’m evaluating Figma Make as a production website builder and want to understand how far SEO can be optimised without exporting to another framework.Specifically, I’m looking for real-world guidance on:• How Figma Make outputs semantic HTML (headings, sections, nav, main, footer) and how much control designers have over this• Best practices to ensure search engines correctly index text, headings, and page structure created in Make• Ways to manage SEO essentials such as page titles, meta descriptions, canonical URLs, and Open Graph tags directly within Make or during deployment• Handling SEO for long-form or content-heavy pages (service pages, blogs, FAQs) built entirely in Make• Performance and Core Web Vitals considerations with Make-generated sites• Known SEO limitations and recommended workarounds when using Make at scaleIf you’ve launched SEO-focused or marketing-driven websites

I was working on my scholarship application for Config, and I wanted to go through all the pages to see what other questions/prompts I had to answer in the future pages. I put in default responses like “This is a test.” so that I could bypass the required fields. I did not realize that after the page that asks you about potential allergies is the last page of the application. The “next” button turned into “submitting.” I have been searching all weekend to find who to contact through the forums and “chat with Fig” and none of these resources have helped me. I know the application closed on Jan 31 and I’m a worried that I will be overlooked.Who can I contact to update my responses?I finished all my responses ahead of time, and made a genuine mistake. I was really looking forward to attending Config and having the opportunity to afford meeting this community of folks that are creators.

Hi. I have a question, is it my error or is it more of a rendering of the image when prototyping? I have a project, I divided the website sections into individual frames. I then “wrapped” these frames into one large frame. They are aligned perfectly every single pixel. Unfortunately, in the prototypes view I occasionally get such a thin gray line between the frames as below in the screenshot. How to deal with this?

Hi, I recently reinstalled Figma and am having trouble finding my local file’s assets. Usually the colors, type styles and components are listed on the left, but only the components are showing. Did something change, or do I have to do something with my settings? Thanks 

windowsデスクトップ版を使用しています。今まで表示されていたフォントが表示されなくなりました。（モリサワフォントなど）他のillustratorなどでは表示されています。figmaを再インストールしたりモリサワフォントをログインしなおしたりしましたが効果がありませんでした。windowsのアップデート後に表示されなくなった気がするのですが、直し方ご存じの方教えてください。

Today I was charged for a subscription, which I did not want to renew and on the same day I wanted to cancel it. I have already canceled the subscription, please tell me how long it will take to get the money back to my card. Thank you!

This Figma Make update is yet to appear in my Figma App. Are the updates being pushed in batches or I need to do something to ensure I can access these new Figma Make Features?Kindly let me know

I have created a new plug in and im watting for revision and aproval. How long is it take? And also, after aproval, can I sell my plug in troght figma service or I will need to use third party payment services?Thanks for the info! 

Hi everyone 👋I wanted to ask if anyone here has experience with how long the Figma Plugin Review process usually takes — especially for newer AI-powered plugins.For context — the plugin Motiff AI: Your AI Design Partner (plugin ID: 1540318526221544036) has been pending approval for several weeks.The Motiff team mentioned it’s currently waiting in the security review queue before the main review begins.I completely understand that review times vary depending on the plugin’s complexity, but I’d love to hear from other developers or plugin creators:→ How long did your plugin’s security or main review take?→ Does Figma usually provide intermediate status updates?This might also help other users understand the process and set realistic expectations when waiting for new plugins to go live.I’ll share any updates from the Motiff team here too, in case it helps others who might be waiting on simi

I can't click the menu-items in the prototype. It gets hidden behind the Figa bar that keeps appearing. How do I get rid of this, can I turn this off?My client (and I) can't click on the menu items. Very inconvenient (and weird).  

HELP Please!  I am a full seat user and was able to publish to the figma generated site 1x but subsequent updated publishing is failing.  Does anyone know what steps I can do, besides open a bug ticket, to get this resolved quickly?  I have a presentation tomorrow morning.  

The company I works for would like to secure a license. Before doing so, it is a policy that the decision makers see a live demo. How can we make that happen? 

Is everyone around here ever able to use Template styles in Figma Slides? EVERY time we paste a slide from another presentation, it creates a ‘new’ template so we end up with a dropdown full of slightly similar templates styles and it is impossible to delete them unless I switch every culprit style to the ‘main’ style. But doing usually changes things around so we just gave up trying to use them 😭 Here is a screenshot of the dropdown in most of our slide decks: 

I’ve submitted several support requests to Figma but haven’t received any replies to my questions or issues. Has anyone else experienced this? I need help with the following:Understanding how to switch our billing method to bank transfer Understanding how to proceed with the security checklist requested by our IT Security department

Всех приветствую! Открываем топик для общения на русском языке. Пишите свои вопросы, пожелания, идеи. Официальное сообщество в России Figma Moscow Телеграм канал с анонсом всех новостей Мероприятия, которые будут по Figma, параллельно официальному сообществу буду анонсировать тут: Мероприятия по теме Figma (RU)

I’m currently looking into SellerPic AI product photography as a potential extension of a workflow that starts in Figma and ends in live e-commerce listings (Shopify / Amazon).The main problem I’m trying to solve is the gap between: Design systems and mockups created in Figma Final product images, try-on visuals, and short videos used on product pages and ads From what I can tell, SellerPic is positioned less as a creative design tool and more as a production layer: Generating consistent AI product photography from basic inputs Creating virtual try-on images for apparel Turning approved visuals into short image-to-video clips for marketing Looking for designer perspectivesIf you’re a designer or part of a design-to-commerce team, I’d love to hear: Does