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When we talk about creating great digital experiences, topics like usability, accessibility, and visual design often take center stage. However, cybersecurity is another factor that can directly affect user trust.Users share personal information with websites, apps, and digital products every day. If that information is not protected properly, even the best-designed experience can quickly lose credibility. A security incident can impact user confidence, customer retention, and overall brand reputation.While designers may not be responsible for implementing security controls, design decisions can influence how security features are adopted. For example:Making multi-factor authentication easy to understand Designing secure yet user-friendly login flows Helping users recognize phishing attempts Creating clear privacy and consent experiences Reducing friction without compromising securityOne challenge many teams face is balancing security with usability. Strong security measures are import

Hi Figma team,I'm hoping someone here can offer some advice.I need to update the "Bill To" and "Ship To" addresses on an invoice that has already been issued by Figma. This is for our company's accounting and reimbursement purposes.Details: Invoice ID: 6MIEEJTT-0003 Plan: Professional Plan (paid account) The invoice was generated with incorrect address information, and I need it corrected for our records What I've done so far: I contacted Figma Support via email on June 15 I replied to their auto-response with my team name and admin confirmation on the same day I sent a follow-up email yesterday but still haven't heard back I understand these things can take time, but since it's a billing-related request on a paid plan, I was hoping to get some clarity on: Is it even possible to update the address on an already issued invoice? If yes, how long does this process usually take? Is there any alternative solution, such as voiding the current invoice and generating a corrected on

I am making prototype where I have a button component that have an Enabled and Disabled state.On this specific instance in the prototype I want to add interaction on only the Enabled state of the button and nothing should happen when clicking the Disabled button. By default the button is disabled and I use a variable to set the Enabled state under certain conditions. Is there a way of adding specific interaction on just this instance of the button component? I can’t add it in the main button component as I want other instances of the button to behave differently. I guess I can use a two buttons on top of each other and hide the disabled button when I want to enable it but that way of solving the problem seems not how it should be.

I’m on the Pro Plan. Last week I used the First Draft functionality. Now it’s gone.I understand that the new Agentic AI feature is in beta and is being rolled out gradually. However, the disappearance of the AI functionality is a roadblock. I have plenty of AI credits left. Is joining the wait list my only option?

I have these unexpected objects floating in presentation mode in one of my slides. These objects aren’t in the layer associated to the slide, even if I hide all the elements in the layer to try to locate these objects they still appear in presentation mode.  

I have two questions regarding our Organization plan billing:First, on the Invoices page I see a Quarterly invoice due September 15, 2026 with an "Upcoming" status. However, our plan shows as annual with a renewal date of June 15, 2027, and the annual invoice for June 15, 2026 has already been paid. Could you clarify what this September 15 quarterly invoice is for, and why it's being generated in addition to our annual plan?Second, we purchased 12 seats by card, but the Overview shows 13 Paid seats. Could you confirm how this extra seat is being calculated? Is there an additional charge for it, and is it related to the September 15 invoice mentioned above?

I am trying to recreate the "swap instances" example from the tutorial. However, the right-hand sidebar doesn't show a section labeled "Parent Component" or "INSTANCE," as seen in the tutorial. This is shown in the tutorial.  I don't have it.What am I doing wrong?

I am building a design system where there are components such as a Tab Navigation (published) using Tab Navigation items (published, but hidden). The Tab Navigation (published) is using a slot so designers can add/remove Tab Navigation items (published, but hidden).  When I update the Tab Navigation item (published, but hidden) such as the padding, it does not update the Tab Navigation. I was expecting that the Tab Navigation (published) would receive those same updates (e.g. padding), but it does not.  Is this a common bug/issue that folks have? Should I be publishing and showing the Tab Navigation item so it’s shown in the Assets panel as well? 

I am facing confusion about Figma AI CreditsI use full seat plan on a monthly basis and previously in Admin section there used to be a separate section which showed how much credits has been used but now figma has made some changes in the plan and I am not able to see the status here which is confusing.Should I pay more to get AI credits? Or am I getting those 3000 credits which I used to get, since I am on full seat planned. Will I be charged if I use agentic AI within the Figma canvas? Or is it just for Figma make? Here it says people using AI credits ?Can someone help because when I have used inline agentic AI within the figma canvas there has not been any use of tokens?  

Hi everyone,I'm currently working on the UX and interface design for a sleep calculator.One challenge I've encountered is finding the right balance between simplicity and usefulness. Users typically want an answer quickly, but there is often additional information that can help them understand sleep cycles, recommended sleep durations, and how different schedules affect rest.Some questions I've been thinking about:• How much educational content should appear alongside a calculator?• Should the primary action be focused on bedtime recommendations or wake-up time recommendations?• What's the best way to present multiple results without overwhelming users?• How can trust and credibility be communicated through design alone?My current approach is to:Keep the calculator as the primary focus. Reduce unnecessary inputs. Use plain language instead of technical terminology. Prioritize mobile usability. Surface results immediately with minimal friction.I'd love to hear from other designers:Have

As you can see in this video, whenever I try to add an interaction, all the existing interactions seem to be cleared, stop working, and I have to reset them… regardless of the type of interaction I’m adding. thanks

Hello,I urgently need help.My Professional workspace was previously billed in EUR. When I try to reactivate it, the checkout only shows USD while displaying the message:"Your plan was previously paying in EUR and therefore must continue to pay in EUR."As a result, my workspace has been locked and 233 Figma files are now read-only. I cannot move them, duplicate them, or edit them.Case number: #1964411I am ready to pay immediately and need access today for professional work.Could someone from the Figma team please help me resolve this issue or provide a manual EUR payment link?Thank you,Romain Papin

I’m working on a content design concept for a parent-focused informational interface that explains everyday health and hygiene topics in a simple, non-medical tone.One example topic I’m using is: “When should kids start using deodorant?”This is intentionally a sensitive and age-dependent subject, where the goal is not to give rigid instructions, but to help users understand:There is no fixed age It depends on physical development and body changes Some children may need it earlier than othersI’ve been exploring how to present this type of information in a UI so it feels:Clear and easy to understand Non-alarming and age-appropriate Supportive for first-time parents Structured in a way that reduces confusion and anxietyWhat I’d love feedback on:How would you structure this kind of information in a UI card or modal? What tone works best for sensitive health-related guidance in a product? How do you balance simplicity with accuracy in UX writing here? Would bullet points, progressive disclo

Hi, I’ve an Enterprise Full Seat, for 4/5 months I will have an intern that will need to edit my files. Which seat should I take for her? Not sure if Professional Full will work properly for my aim. Thanks for the supportGiorgia 

Hi! I have a annual Professional subscription. 4 days ago, an intern accidentally added +1 Full Seat, and on the 28th June Figma will ask me for $48. The subscription is available and hasn't been assigned to anyone. Can you help me figure out how to cancel this subscription?Figma hasn't responded for 4 days.

Hi everyone,I'm having trouble deleting some token groups/collections from my variables panel and could use some help.As you can see in the attached screenshot, I have duplicate groups like 03. Spacing, 04. Viewport, 05. Border, etc., right under my 00. Core color line. However, the option to delete these groups is completely missing or unclickable.Has anyone encountered this specific bug or lock state? Is there a way to force-delete these groups without breaking the rest of my local variables?

I'm on the free Starter plan and considering upgrading to Professional to insert a video into my Figma Slides for my portfolio. If I miss a payment and get downgraded back to the free plan, will the video I added still be visible and playable to people viewing the shared presentation link?

Hi there, I read multiple times about the option to use ones Design System library file within Figma Make and how to send it to Figma Make. However, I’ve got a published library full of components but no button to make it available within Figma Make. Is this still possible?

Hello,I’m a designer, I don’t need AI doing my work and nagging me constantly in the interface. It doesn’t work, it’s useless and I don’t want it.It’s relentlessly pushed in the interface at each update, more and more aggressively (i just had to disable AI agent on the canvas for being bale to work) .I don’t want any of these “features”.What can I do?Note: I already disabled the AI training.

"A few days ago, Figma First Draft was available my account , but now it is no longer visible.figma first draft isnt showing in design tools

“Couldn't access Figma due to a technical error. “ Figma to Wix Studio Import Continues to Fail – Anyone Else Experiencing this This?I'm hoping someone in the community can help because I've spent several hours troubleshooting this and have completely run out of ideas.I am attempting to import a Figma design into Wix Studio using the official Figma to Wix Studio plugin. The plugin appears to connect correctly, but the import process consistently fails after approximately 20 seconds.What HappensThe Figma to Wix Studio plugin opens normally. The plugin confirms I am logged in. I click Next. I paste a valid Figma file URL into Wix Studio. Wix accepts the URL and begins processing it. After approximately 20 seconds, Wix displays:"Couldn't access Figma due to a technical error."The important part is that Wix initially accepts the URL. If the URL were invalid, I would expect an immediate rejection. Instead, Wix appears to begin processing the file and then fails during the import process .  

Hi, I am trying to contact support via the official form but keep getting stuck in an automated loop. I need an agent to help change our Organization name manually. Currently, it shows our billing entity "世紀帝國資訊有限公司", but our actual organization name needs to be "國家資通安全研究院" (National Institute of Cyber Security). The admin email is (redacted by the moderator due to PII). Could a moderator please help escalate this and create a support ticket for me? Thank you!