I need to upgrade my Figma Org from 7-seat to 8-seat for the new billing cycle, but Figma isn't responding to chat and emails.
I think they assumed we were a small company and weren't willing to provide support.
Do you have any suggestions on how to find a support person willing to help at Figma?
Hi
Thanks for flagging this. I understand you’re looking to update your Organization plan seat count and have reached out to our support team, and I appreciate you taking the time to follow up here.
I was able to locate your case (#1796126), and I can see that a specialist is already assisting you there.
It also looks like they’ve just followed up — when you have a moment, please check your inbox and reply directly in that thread.
Appreciate your patience while we work through this with you.
Thank you! I received a reply to my email. Although I was a little worried about Figma response time because it was quite slow, thankfully, it was answered.
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