Is there a problem with Figma? No one is responding to my emails or chat messages

Hi ​@UXD_TCBS — Celyn from Figma Community Support here.

Thanks for flagging this. I understand you’re looking to update your Organization plan seat count and have reached out to our support team, and I appreciate you taking the time to follow up here.

I was able to locate your case (#1796126), and I can see that a specialist is already assisting you there.

It also looks like they’ve just followed up — when you have a moment, please check your inbox and reply directly in that thread.

Appreciate your patience while we work through this with you.

Thank you! I received a reply to my email. Although I was a little worried about Figma response time because it was quite slow, thankfully, it was answered.