Unanswered questions

Hello!I have a very unpleasant situation. I accidentally deleted a team that contained all my work files. The email address associated with my account was unable to receive an email with a link to restore the team because the email's storage space was full. I have since cleared the email's storage, but the email has not been received. I urgently need to regain access to this team, and I am pleading with you for assistance. The email address that did not receive the email is [redacted by forum moderator to remove PII]

Hi,The addition of annotations and measurements to Design mode is such a great decision.However this is rendered almost useless if the annotations and measurements can’t be made visible to View Seat users.Often annotations are used for communication with a range of stakeholders, not just designers and developers. It’s not viable to upgrade every stakeholder to a Full or Dev seat to engage with this content.

Hello!I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.Then it started showing Verification limit exceeded.So I contacted sheerID via mail, they responded with:We were unable to process your verification request. And Your ticket has now been permanently closed.I mail them again and again still got no solution.. If it's possible resetting the verification limit, please do it.Please provide the solution for this issue otherwise I won't be able to re verify student plan.I have also attached the image for better clarification. 

After adding Figma MCP in Cursor, a 429 error is returned when reading the design draft

Hello team, Yesterday i applied for figma for education and got verified using sheer ID. I then signed up to figma. But, account is still showing as free. when i click on free button, its giving me option to upgrade but not showing education option. but already my student account was verified and approved via sheer id, but not reflecting in the figma account. i tried logging out and logging in, creating new team and everything possible. but nothing helped. Can you help me with this pelase? Regards,

Hello, when I try to make a payment, I get an error saying “the card was declined due to frequent repeated attempts.” I waited 24 hours (or more) to try again, but the error did not go away. I then used a new card, and now the same error is showing for the new card as well. What should I do? The card is Visa.

I only purchased ONE (1) license and nothing more! I was charged for two, and I did not request any additional licenses, nothing more, I ONLY PURCHASED A SINGLE LICENSE FOR US$5, How can you simply charge me 5X more than what I purchased?

Hello everyone !I’m posting here because my Figma Education status issue is still unresolved despite many attempts, and this situation has been ongoing since October. To summarize clearly:My student status was successfully verified and approved by SheerID on October 2025, using my education email address. In the meantime, I made the mistake of changing the email address on my Figma account to my personal email, which caused my Education status to break / disappear on my account. After switching my Figma account email back to my student email, my Education status is no longer recognized: the app constantly asks me to reverify my student status. However, I cannot reverify, because the system displays the message “Verification Limit Exceeded” at the end of the form, since my initial request was already approved.I am therefore stuck in a loop:Figma asks me to reverify or contact SheerID, SheerID confirms that I am already verified and redirects me back to Figma. No new student verification

Hello, I recently downgraded to a free plan and would like to access my last few invoices (specifically for the partial refund that came after downgrading partway through my plan). Invoices are no longer visible in Figma, and I believe I need someone to open a support ticket for this? Thank you!

We have these icon colors set up for different button types.  But when I switch the size of the button(XS, S, M, L), these icon colors are retaining for the two of the sizes but for the other two sizes the colors are not retaining for the icons.   

Getting the “Publishing failed: Please reload the page to publish” error when I try to publish.I’ve gone through the older treads but haven’t found a solutions beside Figma sent out a fix. I’ve tried everything I can think of including the obvious solutions like reloading tab and restarting computer.I’ve tried deleting all new components and even restored earlier versions, from the version history panel, that were previously published. Yet still no luck. My other libraries will publish, but my main library will not. 🙄

– File name: “Блог 🤩”– File type: FigJam– Workspace: Alina’s team– Last opened: December 12– On December 15, when I tried to open the tab that was always open, I got an error and the file became inaccessible. Could you please check whether this file can be restored from backups?Thank you for your help!

I am currently a student and cannot verify myself to get access to the student plan. I have already spoken to the course provider and they say its because my account was created a while ago, which does not make any sense to me. I have also changed my Role to Education through settings. Can someone help?

Hi, since few days all my design made by IA are bad.. no padding, margin arround blocks..What happened ? What can i do ?check the last one : click herei’m loggued in with free accounti don’t know what to do..PS: sorry for my english, im french

I am having trouble importing a plugin from a manifest file in the desktop app. Clicking ‘Import plugin from manifest’ doesn’t open a directory. Please see the attached screenshot

Hi fellow Figma users, I have registered and am a student of an ongoing bootcamp. While every one of the students has full access to the bootcamp Figma files, my access keeps getting changed into view only. The admin of the bootcamp has been in touch with Figma multiple times and they approved my account, but I still get the same problem, and the issue has not been resolved. We are half through the bootcamp, and I only had full editing access for the first week. This is very frustrating, and I cannot participate in any of the group activities. I also have no way of contacting Figma directly to solve the issue with their assistance. has anyone experienced similar issues? @dvaliao @Celine_Figma

Resumo do problema O Figma Desktop abre, mas fica apenas com a tela preta ou em branco, sem carregar a interface. Não é possível clicar ou interagir com nada.A versão web funciona normalmente, o problema acontece somente no aplicativo Desktop.Já tentei reinstalar, limpar cache, apagar pastas manualmente, seguir os vídeos oficiais — nada resolve de forma definitiva.Comportamento estranhoA única forma que funcionou (poucas vezes) foi: limpar todo cache, cookies e dados do navegador desinstalar o Figma apagar todas as pastas locais ficar dias sem abrir o app reinstalar tudo novamente Mesmo assim, se eu desligar o computador e abrir no dia seguinte, o erro volta.ObservaçãoOutro usuário relatou exatamente o mesmo problema na comunidade, sem solução até agora.

Hello Figma Team,I am trying to embed a Figma Make design into an external website using an iframe, with a URL like:https://www.figma.com/make/xxx/yyy?node-id=0-1&t=zzz-1. However, the iframe does not seem to load, likely due to Content Security Policy (CSP) restrictions.I have confirmed that Figma Photo (Prototype) can be embedded using the same method without any issues, for example:https://www.figma.com/proto/xxx/yyy?node-id=2-1&starting-point-node-id=2%3B1I have been using the following embed format:https://www.figma.com/embed?embed_host=share&url=${encodeURIComponent(originalUrl)}Could you please let me know if there is any way to embed Figma Make designs via iframe, or if there is an official workaround or recommended approach for displaying Make designs externally?Thank you very much for your support.

After prompting to fix an issue with a animation,  the file generates a error message saying that it’s stuck in a loop and should restore to a previous version. The problem is that it jumps back to the  previous version where the behaviour that caused the loop is present, so it generates the error again.  It also treats each recovery as a new version, so it’s restoring to a previous version that triggers the error.  At this point I’m unable to jump back several versions to one that I know is stable.  Closing figma and reopening does not resolve the issue.  

During Figma Schema 2025 they announced upcoming support for extended variable collections and native variable export/import conforming with the DTCG token specification.It was announced during this session: Here is a screenshot of what they were proposing:An update to the app dropped a few days ago with extended collections but I cannot find how to export variables to JSON (without using a plugin).I don’t have the “Export modes” option in my dropdown menu, even with our Enterprise account.Has anyone got that feature and how do you do it?

My account is unable to update plugins because I changed the two-step verification process. The account is this email address. Please help me resolve this. The plugin name is iconcraftpro.

J’ai créé une application WEB dans FIGMA et je souhaite sous-traiter la partie relative à la connexion avec une base de données SQL SERVEUR. Mon objectif est également d’installer cette application WEB sur un serveur dédié hébergé chez OVH.Merci de me contacter pour toute proposition concernant la réalisation de ces tâches.Alain

I have received the following details from SheerID team.Here are the details of your approved request:Date Verified: [redacted by moderator to remove personal information] Email address: [redacted by moderator to remove personal information] Verification ID: [redacted by moderator to remove personal information]But Figma Education team doesnt seem to respond or solve this on priority basis.I have been put on hold and this has led my students also to suffer the same.Pls find us a solution to use or we have to see for other platforms.

I cannot connect GitHub from a Figma Make template. The error I get is like the following. How do I fix? It is quite frustrating.  

Hello! My personal team was automatically converted into an Education team after a university email joined. This was unintentional—I have removed the university email member and would like an immediate reversion to the standard Starter Plan. Happy to answer any questions after the reversion is completed.Someone at Figma please help! Posting because I wasn’t able to find a self-serve solution for this anywhere (all existing posts’ solutions involve manual intervention from Figma). Thanks!