I only purchased ONE (1) license and nothing more! I was charged for two, and I did not request any additional licenses, nothing more, I ONLY PURCHASED A SINGLE LICENSE FOR US$5, How can you simply charge me 5X more than what I purchased?
Question
I was charged incorrectly!
Hey
Based on the screenshot you shared, it looks like an additional Collab seat was upgraded to a Full seat, which would explain the additional charge. This resource breaks down how billing works and what can cause changes like this, along with steps to manage it going forward: There are additional charges in my Figma bill → My bill is higher than expected.
While I’m not able to access or discuss account-specific billing details here for privacy reasons, I did confirm that our Product Support team followed up earlier with more information tailored to your account. When you have a moment, please check the email associated with your Figma account for a message tied to this case: 1640738.
Hope this helps clear things up — and know that I will share your experience with the appropriate team. Let us know if you have any other questions.
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