Missing FigJam file — owner, not in Trash

Hi ​@Алина, thanks for reaching out! 

To help narrow this down, could you please double‑check a few things:

• The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
• The file may have been moved by a teammate who was also on that file
• You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.

If you happen to have the file URL, that would be especially helpful for us to investigate further. You might be able to find it via:

• Your browser history

• Past messages or emails where the file was shared

• The File -> Recently Closed menu, if you were using the desktop app

If you do find the link, feel free to send it to me via DM and just let me know on this post once you’ve done so. Thanks for your help! 

Hi!

I’ve checked Drafts and there is no “View deleted files” / Deleted section at all.

The file is not there.

I’m the owner, and this seems to have happened after an error when opening the tab.

Could you please search for the file in backups using the file name “Блог 🤩” and workspace Alina’s team?

Thank you!

Hi!

I’ve found the file URL.

Here it is:

[redacted by forum admin/moderator to remove PII]

Please let me know if you’re able to restore the file from your side.

Thank you!

Hey ​@Алина, thanks for providing the file link. I’ve just submitted a support ticket (#1644122) on your behalf so our team can take a look at it. However, I am getting an error message that your server rejected the email because your inbox is full. Could you please take a look if you’ve received an email from us? If you did not receive it, please give me an alternative email address. Feel free to DM me and let me know under this post. 

Thank you, 

Gayani 

Thank you very much! My alternative email address [redacted by forum moderator to remove PII]

Hi!

Just following up on this — I sent the file URL via DM yesterday.

This FigJam file is critical for my work, and I urgently need access to it.

Could you please let me know the status of the investigation or whether restoration is possible?

Thank you in advance.

Hey ​@Алина, I’m really sorry for the delay here, especially given how critical this FigJam file is for your work.

I’ve shared the file link you sent with the team so they can continue the investigation. I’ve also created a new support ticket using the email address you provided and included all the context and responses from the original ticket to avoid you having to repeat anything.

For reference, your new ticket number is Ticket #1648097. Please follow up on it. 

Thank you for your patience and please let me know if there is anything else I can help with!

Thank you, this file has already been restored on the other side.