Hello!
I have a very unpleasant situation. I accidentally deleted a team that contained all my work files. The email address associated with my account was unable to receive an email with a link to restore the team because the email's storage space was full. I have since cleared the email's storage, but the email has not been received. I urgently need to regain access to this team, and I am pleading with you for assistance. The email address that did not receive the email is [redacted by forum moderator to remove PII]
Question
How to restore a team
Hey
If the original restore email wasn’t delivered, Figma will automatically send another reminder email about a week before the restore link is set to expire, so there’s still a chance it will come through now that your inbox has space.
That said, if you’d rather not wait, I can get you connected to our support team. For that you’ll need have any URL related to the deleted team, for example, a link to the team itself or even a link to one of the files that was inside it.
More info on how to restore a deleted team you can find in our Help Center article.
Let me know if you’re able to find a link.
Hey
If the original restore email wasn’t delivered, Figma will automatically send another reminder email about a week before the restore link is set to expire, so there’s still a chance it will come through now that your inbox has space.
That said, if you’d rather not wait, I can get you connected to our support team. For that you’ll need have any URL related to the deleted team, for example, a link to the team itself or even a link to one of the files that was inside it.
More info on how to restore a deleted team you can find in our Help Center article.
Let me know if you’re able to find a link.
Thank you so much for your prompt response!
Of course, I can provide a link to one of the team's files to speed up the process: [redacted by forum moderator to remove PII]
Hey
Let me know if there is anything else I can help with. Appreciate your patience in the meantime!
Hello
Could you specify where I can expect the feedback from your from your colleague? Is it here or by mail?
I'll be waiting, thank you again for your help!
Hey
You should have received an email from us. The email has been sent to your address (y*****@gmail.com), so please check your inbox (and spam folder just in case). Let me know if you’re able to locate it, thank you!
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