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Question

Plugin cannot be updated

  • December 15, 2025
  • 3 replies
  • 14 views

fengchuan1993
My account is unable to update plugins because I changed the two-step verification process. The account is this email address. Please help me resolve this. The plugin name is iconcraftpro.

3 replies

fengchuan1993
  • Author
  • New Member
  • December 16, 2025

Is no one going to address this issue? My plugin can't update anymore. I only modified the two-step verification, and now it's preventing updates.


djv
Figmate
  • Community Support
  • December 16, 2025

Hi ​@fengchuan1993, thanks for reaching out! 

I took a look at your email address associated with your forum account, and I saw that you’ve also reached out to support directly on ticket #1643020. 

Support replied to you earlier today. They need you to verify ownership of the account by providing some information. Please check your email inbox and continue to work with support directly. 


GrevaGen
  • New Member
  • December 20, 2025

The 2FA lockout is the worst. I've seen a few other developers hit this 'account change detected' error recently. It definitely feels like a bug in how their security flags work for plugin publishers. Your best bet is to email their support team directly with your plugin ID. Forum posts often get buried, but an email usually gets the right eyes on it eventually. Fingers crossed for a quick fix!