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Hey, I noticed an inconsistent behavior on Figma desktop with keyboard shortcuts when using a QWERTY layout.The Auto Layout shortcut (normally Shift+A) seems to be mapped to the physical key position, which means it becomes Shift+Q on QWERTY. That alone could make sense.But the issue is that all other Figma shortcuts correctly follow the logical QWERTY layout — so this one shortcut is inconsistent with everything else.Is anyone else experiencing this? Is it a known bug or an intentional choice from Figma?

Hi Figma Support,I accidentally purchased a new Professional subscription because I misunderstood how team collaboration and paid seats work.I thought each designer needed to create a separate account and purchase a separate Professional plan in order to edit shared design files together.After completing the purchase, I realized that the correct setup should be to keep my existing Professional team and add additional Full seats to my main account/team instead.My intended setup is:- One existing Professional team- 8 Full seats total for 8 designers- All designers editing together inside the same teamThis was an accidental billing setup mistake. I would like to request a refund or billing credit for the wrongly purchased Professional subscription/paid seats, so I can return to the correct setup and purchase the additional Full seats under my main Professional team.I understand that subscription fees are generally non-refundable, but I hope Figma can review this as an accidental purchase/

After running the prompt, I can not see the changes in the design. When checked in the code, I found that the change is reflecting in the code but not reflecting on the design.  

For some days now, a lot of our designs in different files are broken. Fonts are displayed smaller or bigger than expected - also the font style used in the design is detached. Icons or other components are cut or overlapping other elements. As soon as we click inside, it can happen that the design changes even further.Some details:The issue is reproducable among different users it affects multiple designs with several components the components all use a slot inside it mostly happens with our “Card” component which has a slot inside. In the slot we nest different contents we have deeply nested designs with several components and instances when clicking in the affected design, the sizes change for some people - sometimes in a good way, sometimes in a worse wayThis came out of nowhere and we do not know how to solve this issue. It affects us in such a way that we cannot deliver the design anymore to a developer. So, it would be really really great, if we could get help soon!! Pictures of

Hi,I’m currently unable to access figma make. It was fine on Wednesday last week but from Thursday I have been getting the message “couldn’t load make”. I have reached out to our IT to check that none of the domains had been blocked and they are fine. I also tried check network settings and that said I had access to the domains I need to run figma. I’m also unable to get it loaded in chrome but it does work in firefox.Please could someone have a look at this or let me know if I have some sort of issue on my end?Thanks,Joanne

Hey,We have a really frustrating problem with a table component built using variables and lots of slots.Every time a colleague opens the file and edits something, the table layout breaks for both of us. Usually, double-clicking the affected elements fixes it, but not always. Sometimes the only solution is to manually edit multiple components to restore their original shape and behavior.The layout can also break at seemingly random times, and we haven't been able to identify any pattern or specific trigger yet.This bug is especially frustrating when sharing designs with stakeholders for approval. A table that looked perfectly fine can suddenly appear broken, making the design look unfinished and forcing us to spend time fixing it instead of moving forward.Has anyone experienced something similar with slots and variables?

Hello Figma Support team,Hope you are doing well.I'm writing to follow up on my refund request regarding an accidentally added Full Seat in my team. I sent the first email to support@figma.com last Thursday, and also replied with all the requested account and billing details afterwards. Up until now, I haven't received any further updates or replies.To briefly explain the situation:I invited a user to the team by mistake, and the system automatically assigned a paid Full Seat. I realized the error right away and downgraded this user to Viewer permission immediately. This extra seat was never used at all.Relevant information for reference:My Figma account email: [redacted by forum moderator to remove PII] Team name: design's team Charged amount: $20 USDI totally understand there might be a heavy workload recently. I would really appreciate it if you could kindly take a look at my case and help process the refund. Please let me know if you need any more information from my side.Thank you

Hi team, My teammate is unable to receive the SMS verification code for login nor reset passwords. Thus, login is impossible for him. Can you please kindly help?

 I submitted an inquiry via email on June 1st, and since I didn't get a response, I sent a few more emails over the next few days, but I still haven't received any reply at all... TTThis is urgent because it is related to our corporate account and needs to be checked quickly. How long does it usually take for the support team to reply? As this is a billing-related issue, I would be extremely, extremely grateful if you could review it and respond at your earliest convenience.Please help us with this matter. Thank you very much.

figmaの管理画面で請求書がないのに、5/22、不明な14,952円の引き落ちがありました。クレジットカードの形式はFIGMAとなっています。サポートのメールにも返信していますが、いつ返信をいただけますか？

Hey!I recently noticed a strange error in several of my projects. When I apply smart animate to a component, the text is increasingly displayed incorrectly.Example 1: I use a zoom effect on an image with a delay, and the text remains unchanged in both states. In the preview, the text suddenly becomes larger. I suspect that my variable mode for the font size is being ignored during the initial interactions, which is causing the error. It is also strange that the error only occurs in the first transition; the other images do not have this problem. Example 2: I have the same problem with the text in an accordion element. I made sure that the elements are named identically and are recognized as identical elements via multi-edit. Does anyone have an idea? I would like to fix it because it looks unprofessional in the customer presentation. Have I overlooked something here? Thanks!

Our team is improving our design system library management and need to cut styles from one library to another so that they stay linked to existing components. We were able to do this last week for our text styles, and now that we’re ready to cut over our effect the option has disappeared. This seems to be a well documented feature, so it seems like there is a bug that has temporarily disabled this. Is anyone else experiencing the same issue, and is there an update on when it will be resolved?

Hey there.I have two accounts in Figma, One is organizational and one is personal (this one is my personal account). So When I try to login in Forum, I expect it to ask me which account do I prefer to login. I usually check Forum with my personal account. But when I try to login, Forum automatically choose my last login session (which was my work account). clear cash and log out didn’t work, so I used incognito mode to force Forum to ask me for email address again. I know it’s not an important issue but it frustrates me every time! 

I’m reaching out because I urgently need assistance registering for Config 2026.I received two valid company-issued registration codes through Albertsons, but when attempting to register, the event page shows as sold out and does not allow the codes to be redeemed.Attendance at Config 2026 is important for my work responsibilities, so I would greatly appreciate your help resolving this as soon as possible.My incident number is #1922286, can you please help out?

I have lost access to a file which i have not deleted but now can not find that file any where. What should i do. I wan t to check if the file is deleted or not.[redacted] here is the file link 

I'm experiencing an issue with the Figma to Wix Studio plugin. The plugin was working fine, and I successfully exported over 20 pages. However, for the past 2-3 days, I have been unable to add my designs to the site. I receive the following error message:"Your design couldn't be added to the site. Due to a technical issue, we couldn't add your design to the site. Make sure you're following the Figma plugin guidelines, then try adding it again."Details:The specific frame I'm trying to export is named "Dining page" in the "Khoj Resorts Web Revamp" project. Figma URL: www.figma.com/design/v9IF9sM24ygQMgsuV67uI2/Khoj-Resorts-Web-Revamp?node-id=1159-91&t=PwSiI53r8lqCZsWP-0 All fonts used in the design are uploaded to my Wix account. The Figma frame width matches the editing size in Wix Studio. The frame size is under 250kb, and there are no unsupported elements like menus, forms, or videos. I have checked for rate limits on my Figma account and refreshed both the plugin and the editor.D

My Mac has updated the IOS and now Figma will not work on Chrome or desktop app. I have tried all the troubleshooting advice but no luck. Links still work in Safari. Please can this be fixed asap. thanks 

Trying to transfer a copy of a Project to a client and getting the error — XHR for "/api/asset_transfer/create_request" failed with status 404 Project Dropdown > Settings > Send a copy > Step 1 > Step 2 [destination team link / recipient / message] > SendStep 2 – Destination Link gets verified successfully Step 2 – Recipient (Destination Admin) email address is correct Step 2 – Plain text messageI get the error after hitting Send.I get the same error when attempting to “Transfer” rather than “Send a copy” in the Settings.Thanks, Conor

Hello Figma Billing Team,I am writing to dispute charges on my account that do not reflect my actual plan usage.I am on the Professional plan with only 1 assigned seat (my own). I have 0 AI credits used, and my 10 view-only seats are listed as free. Despite this, my recent invoices show the following:- April 3, 2026: $5.00 USD- May 3, 2026: $35.00 USD- June 3, 2026: $20.00 USDBased on my plan and usage, I should only be charged $16/month for my single Full seat (or $5 if I am on a Collab/lower tier). The charges for May and June are significantly higher than expected and do not correspond to any seat additions, plan upgrades, or AI credit usage on my part.I kindly request:1. A detailed breakdown of what generated the May and June charges.2. A refund for any amount billed beyond my single assigned seat.I have screenshots of my billing history and current seat usage available if needed.Thank you for your time and assistance.Best regards,Diego

Hello Figma Support, I hope you’re doing well. I am following up on my previous request regarding the subscription renewal charge on my account. It has been over 12 hours since I submitted my report, and I have not yet received a response. I also noticed that my ticket was marked as “solved,” but I have not received any reply or resolution. To clarify, the amount charged was not intended for this subscription renewal. I had already planned and allocated my funds for other expenses, and I canceled my subscription within minutes of noticing the renewal because I did not intend to continue the service. I kindly ask that my request be reviewed by a support agent, as this appears to be a timing issue where the renewal and cancellation happened very close together. I would greatly appreciate a one-time courtesy refund if possible. Thank you for your time, and I look forward to your response.

Hi Figma,I have submitted the contact form three times to request a callback from your sales team regarding a professional license purchase. To date, I have not received any contact.Could you please reach out to me? Thank you for your assistance.Thanks

I submitted a ticket with a problem - I had some unknown email as a seat on my account which I was not aware of and I was getting monthly charges for months. I was looking to get a refund for this rouge email on my account. I submitted the ticket 1894596 but have not received any contact from Figma support. Could someone please help? I can’t call or email Figma so I feel kind of stuck?? Thanks!

Hi, I'm experiencing a strange issue with one of my Figma files and I'm not sure what's going on.I have only one Figma account. One of my design files is showing a yellow banner that says "This is an unassigned draft file" and when I try to move it, I get a dialog that says:"Current location: Another user's Drafts — You can't move files that are in another person's Drafts."The problem is, I am the one who created this file. I have no other Figma accounts. The file doesn't appear in my projects list — I can only access it via the direct link.When I open the Share panel, it shows no named owner, just "team admins" and "Anyone can view".I did share a view-only link to this file with some people, but viewers shouldn't be able to take ownership of a file.Things I've already checked:- I only have one Figma account (one email)- The file is not in my Drafts, Recents, or Deleted- I can still open the file via direct link- I have not deleted or moved it manuallyCan anyone explain what happened a

Hello there,My creative director keeps getting this prototype viewing issue, where the text box comes up with a big slash through it, and cuts off before the end of it (see how it stops at ‘u’) I’ve tried a few things by troubleshooting on google, including:1. Making the text-ordinates whole values (no decimal points)Removing any auto layout from this slide Setting line height of text to ‘auto’And none of those things worked. It’s becoming quite an issue as she needs to present using figma to clients, and I cannot see this on my end - it only happens on here computer. please help!

Hi, since recently I have the issue that the grid ignores all the variables that come with the components, even when a grid cell is set to “hug”. I have to set the height of a component to a different variable and then switch back to the original variable to get any changes. In some cases, the variable is set to 60px but the height says something different. I cannot work like this and have been trying to fix layout errors since last week instead of getting anything done.My cards also keep breaking and changing their size randomly after I refresh. Please help. Thanks in advance.