hi, today i logged into figma, wanted to clear my files, removed some design pages - moved them to trash (with some community icons etc) after that i wanted to proceed for personal designs, but my file with it is missing, I thought that i have moved it to trash by accident, but its also not there.
Please is there a way to restore it? how? what happened ):
Question
missing design file
I just went to drafts, in top corner choose the icon (i think its some history), and file seemes to be in this history, but after clicking infinite load appears
Hi @Bielbas, thanks for reaching out!
I completely understand the urgency here, so thank you for providing the file link. From the link, it does look like you were the one to trash this file, but since you cannot see it in your Trash, do you happen to have another Figma account?
This is most likely related to your seat type on the team. Restoring a file from Trash requires can edit access to both the file and its parent team so if you're on a View seat, the Restore option won't appear for you. I noticed there's another account on the team with a similar name that has a Can edit seat. If that's you, try logging in with that account and checking the Trash from there.
If you do not have another account, to get the file fully restored to its original location with all its history intact, you'll need to ask that team member with edit access to restore it on your behalf. Hopefully this helps point you in the right direction, but if needed, I can also help get you connected with our support team to investigate further.
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