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Unable to Reduce Professional Seats After Renewal Invoice Generation – Team Locked Out of Figma

  • July 2, 2026
  • 1 reply
  • 13 views
Chethan K S

Hello Figma Team,

We are facing an urgent billing issue with our Figma Professional subscription.

Support Ticket: #1990082
Invoice ID: #D22DEE1F-0066

Initially, we reduced our subscription to 4 Professional Full Seats and 1 Dev Seat, and based on that configuration, the annual renewal invoice was generated.

Before making the payment, our management requested that we further reduce the subscription to 3 Professional Full Seats by removing 1 Full Seat and the Dev Seat.

I have already changed the unnecessary users from Full to View, but because the renewal invoice had already been generated, the invoice amount and seat count are not updating.

The invoice is still unpaid, and we are unable to proceed because it reflects more seats than we need.

We have already:

  • Changed the unnecessary users from Full to View.
  • Raised Support Ticket #1990082.
  • Replied multiple times to the same email thread.
  • Used the AI Help Center and requested escalation.

Unfortunately, we have not received any response for more than 2 business days.

Our entire design team is currently locked out of Figma, and all design work has come to a halt. This is now a business-critical issue.

Could you please urgently:

  • Update or regenerate the unpaid renewal invoice #D22DEE1F-0066 to 3 Professional Full Seats, or
  • Advise us on the correct process to reduce the seat count after the renewal invoice has already been generated.

We are ready to complete the payment immediately once the invoice reflects the correct seat count.

Your urgent assistance would be greatly appreciated. Thank you.

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • July 2, 2026

Hi ​@Chethan K S, 

I understand that after the annual renewal invoice was generated, you reduced the seat count, and you're requesting the invoice to be updated to reflect the new seat configuration. I also understand that the unpaid invoice has caused your plan to be suspended, and you're in urgent need of assistance.

 

I can see on our end that your requests have been merged into one ticket (#1989998). I've gone ahead and added an internal note to help bring more visibility to your case and prioritize it accordingly.

Since we're unable to discuss individual billing issues directly here on the Forum for privacy and security reasons, I'll go ahead and close this topic to keep the communication consolidated in your dedicated ticket.

Our team is aware of the urgency, and someone will follow up with you as soon as possible, please continue the conversation there.

In the meantime, you may find this article helpful:
Manage billing on the Professional plan 
As mentioned in this article, please note that seat adjustments for annual plans can be made 30 days before renewal via the Review seats banner in your Figma admin. If seats are changed during the billing term, prorated refunds are not issued when moving a user to a View seat — however, the paid seat can be used by someone else for the remainder of the billing period.

 

Thanks,

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