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Question

Dispute Unauthorized Charge – Unexpected Renewal After Subscription Cancellation

  • July 1, 2026
  • 1 reply
  • 16 views
kai.cui

Hello Figma Support,

I would like to request a review of a recent charge on my account.

Last month, I temporarily upgraded my account to use Figma Dev for a short-term development project. After I finished using it, I cancelled the subscription during the same billing period because I did not intend to continue with a paid plan.

Now, when I log into my account, my team is displayed as “Free”. I also cannot access any Billing, Admin, or Subscription Management page to verify or manage any active subscription.

Because of this, I was very surprised to see another charge on my payment method. Based on what I can see in my account, I believed my subscription had already been cancelled and that no further payments would be charged.

Could you please help me:

  • Explain why my account was charged again.
  • Confirm whether there is still an active paid subscription associated with my account.
  • Cancel any remaining paid subscription, if one still exists.
  • Refund this latest charge, as I believed my subscription had already been cancelled.

Thank you for your time and assistance. I appreciate your help in resolving this issue.

Best regards,

Kai

1 reply

Jaycee Lewis
Figmate

Hey, ​@kai.cui 👋

Thanks for flagging this — this is a pretty common point of confusion, so here's what's likely going on.

Cancelling a subscription stops it from renewing going forward, but it doesn't automatically refund charges that were already in progress for the current billing period. In some cases, a final charge can still process even after you've submitted a cancellation, since it covers usage or seats from that period rather than a new upcoming term. That said, your team showing as "Free" is a good sign — it means nothing further should renew from here.

I opened a ticket for you with support. The ID 1993305 and the subject line is Refund request — charge processed after mid-cycle subscription cancellation, no Billing access. Please keep an eye on your email inbox for any replies. ou may need to check your spam folder if you do not see the ticket. Best — Jaycee

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