I want my account to be unlocked immediately.
My entire work depends on this account, and I don't understand why you locked it just to force me into another payment. This is honestly a horrible way to treat a customer.
I already submitted a complaint last month, and nothing was resolved. I need this issue to be fixed by tomorrow. Otherwise, I will cancel my entire plan, never renew my subscription again, and stop using your platform completely.
I purchased an annual Professional subscription. After my credits were used, your website started forcing me to purchase another invoice for $160. Are you serious? This makes absolutely no sense.
I'm extremely upset with the way I've been treated, especially since I already contacted support last month. No one actually helped me, and the person who replied had a very cold attitude. I don't want another generic support response. I want this escalated to a manager or someone who is actually in charge.
I'm paying for an annual subscription, and this is not how paying customers should be treated.
Right now, I need access to my account (They want me to pay to unlocked it ) because I have work and client links that I must access. I expect my account to be unlocked by tomorrow.
If this issue is not resolved immediately, I will cancel my subscription, never use your platform again, and I will leave a very bad review about this entire experience.
I've been using your platform for six years, but after this experience, I honestly don't see myself continuing. Maybe I'll even give this account to someone else because I no longer trust your service.
This is not the first time this has happened, and I'm not apologizing for being angry. I'm simply expecting a fast solution.
I'm waiting for your urgent reply.
Thanks
