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I have had a payment out and didn’t realise I had an account or payment setup. Could I get a refund please

I was trying to upgrade my account to professional seat without knowing it is only upgrade to group instead of an account, I have not use anything on the upgrade group and I am looking for refund so I can shift the pro plan to the group I am working on

I am logged in with [redacted by forum admin/moderator to remove PII]. I can see the file 'Ku-Kai ramen' in my browser history (URL: https://www.figma.com/design/EZLkH5z8UX3n5MhEHguTVl/Ku-Kai-ramen), but I get a 404 error when clicking it. It is not in my personal Trash or Drafts. Can you please help me locate where the file has been moved to or restore my access?

Hello Figma Support,This requires manual removal from Figma’s email suppression list.I cannot log in because login and password reset emails are not delivered.My email address previously returned hard-bounce errors due to a mail server issue.The server is now fully operational, but my email is still blocked.The chatbot confirmed this is likely due to my address being on Figma’s email suppression list,which requires manual removal.Please escalate this to a Support Specialist for manual review and removal.Email: [redacted by forum moderator to remove PII]Domain: [redacted by forum moderator to remove PII] I am unable to access paid support because login emails are blocked,so I am requesting manual assistance via the forum.Thank you.

Hello, I recently transitioned from an Android device (POCO F5) to an iOS device (iPhone 17 Pro Max). Unfortunately, I encountered an issue with the Microsoft Authenticator app, which does not support backup transfers between Android and iOS. As a result, I lost my 2FA setup. The backups are stored in different locations—Microsoft account for Android and iCloud for iOS. I had traded in my old phone, assuming that the recovery process would be straightforward since the backups were cloud-based. Could you please disable the 2FA on my business account?Tickets: 1648300 and 1688394

Hi Figma Team,I’m a student and a daily Figma user. I want to honestly explain my situation and sincerely request help with recovering my account.Account id that was suspended  - jainmuskaan2003.14@gmail.comI was previously using Figma through a student account, but suddenly my access was removed. I tried re-verifying my student status multiple times, but it wasn’t going through, and I was really stuck. Around the same time, someone contacted me saying they had a special offer for Figma access. I genuinely thought it might be a legitimate student-related offer.As a student, I can’t afford the regular subscription, and since my work depends on Figma every day, I agreed without fully understanding how the subscription worked or where it was coming from. I truly did not know that this could be against Figma’s policies or considered wrong.Now my account has been suspended, and my studies and daily design work are badly affected. I want to sincerely apol

I’m using pro plan, and I turn AI content training features on in Settings page. I don’t know why 😭  

I need help fixing this issue. Every time I expand my prototype, I always get these recurring syntax errors. It could be related to the file size. It autofixes them but only results to more errors and more credits spent fixing errors that the AI made. It’s very concerning as Figma Make will roll out its credits limit soon and most of the credits I’m using is used on fixing errors the AI created.

When selecting a specific layer and pressing CMD+L to import it, the system imports the outermost parent element rather than the currently selected layer. However, using the right-click context menu to import the same layer works as expected and correctly imports only the selected element. This inconsistency between the keyboard shortcut and the right-click panel behavior needs to be addressed.

I am experiencing an issue with Interactive Components where toggling a nested variant (the Switch) causes Layer Overrides to revert or duplicate incorrectly. Specifically, when changing the state of the 'Profile Photo' row, the instance is failing to preserve the text and visibility overrides of adjacent layers, resulting in a layout mismatch.

I have subscribed for figma professional for collaboration seat  from December 19th to january 19th by paying approx 5 dollars and i thought wvery month it will continue with collaboration seat but in January the invoice came around  approx 41 dollar which is completely out of mind .The invoice is included full seat, dev seat and collaboration seat and one time fee  approx 15 dollar without my consent.Please support on this.I have cancelled by subscription .

I was on the professional plan, but no longer needed it so cancelled it in December. Figma now says my invoice is past due and that I owe them money for another month. I cancelled it, so why are Figma still trying to charge me?  

we change the email domain from @a2a.eu to @a2a.it so i cannot grant admin permission to our new colleagues who have @a2a.it because they are saved as guest. This a urgent problem especially now we have new colleagues.

Hi Figma Community,I’m a student at UNC-Chapel Hill trying to access the Education plan for my UX course. I’m currently locked out with a "Verification Limit Exceeded" notification and need help getting this resolved.Timeline of my attempts: Jan 13: Emailed education@figma.com with my Student ID, class schedule, and transcript for manual review. Jan 15: Sent a 48-hour follow-up to Figma. Jan 20 (Today): Sent a 7-day follow-up to Figma and reached out to SheerID support. I haven’t received any response from Figma Support in a week, and I'm falling behind on my coursework. Does anyone know how to reset the SheerID limit or get a manual verification prioritized when support is unresponsive?Thanks for any advice.

I am a student currently enrolled in the Figma Education plan. Due to an intensive univeristy exam project with an upcoming deadline on January 23rd , I think I have exhausted  AI credits sooner than expected.Since the AI features are essential for the specific workflow required by my UX UI course, I am kindly asking if it would be possible to grant an exceptional, one-time reset of my AI credit balance for the current month, or if there’s any way to add them.This would be a huge help in allowing me to complete my academic requirements on time. Thank you for your time and support.Best regards,Riccardo Gasparello

Your plan was previously paying in EUR and therefore must continue to pay in EUR. Please confirm your payment information works in EUR. I am trying to resubscribe to figma but it only indicates the price in US dollars, however I need to pay in EUR and then when putting in all my account payment details (European) - I get this error. Please help! 

Good afternoon! I recently created an account. I wanted to use “Make at image”, but it's just not there =( 

I just got to the pat of "change email", I clicked it, I went to check my new email address, clicked on button confirm email, message said link is malformed and it prompts me to make a new account from the new email. I have tried this nymerous times and have cleared chache and cookies. 

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We maintain a large design system. In an earlier iteration, our team used text styles, which have since been removed and fully replaced by text components. In our main library file, the old text styles no longer exist and are not applied to any component labels.However, when inserting instances of these components into other files, the deprecated text styles are still appearing on the component labels. This behavior is inconsistent with the current state of the library and suggests that legacy text style data may be persisting in component instances.Can this be fixed and how?Thanks in advance! Component in our design system library file (no text style)Insta

Hello Figma Team,I would like to provide feedback regarding the Supabase integration flow in Figma, specifically around project creation and cost transparency.I recently created Supabase projects directly through Figma. In the Figma UI, the flow presents a simple “Create Project” dialog that only asks for a project name. There is no visible indication that this action will immediately provision a continuously billed virtual Postgres server, nor that it may incur significant ongoing compute costs beyond a Supabase Pro subscription.From a user perspective, the term “project” strongly implies a logical workspace or environment, not a dedicated server with hourly billing. As a result, I upgraded to a Supabase Pro plan solely because the number of projects exceeded the Free plan limit. Despite already being on a paid plan, I was later charged over $60 in additional compute fees, which was completely unexpected based

Upon opening Figma, it told me that I was not able to have more than 1 project as I was on the Starter plan. I tried to verify and the website told me that I had exceeded my verification limit. However, I am a student, and have ALREADY verified my status as a student according to SheerID, on September 18th, 2025, so it remains that this is a Figma side issue.Please let me know how I can remedy this ASAP. I am in an internship that requires me to work in Figma, so this is a bit time-sensitive, and I would rather not delete my one existing project to make room for this current one I am trying to create.

I made 21 designs I iterated on in Make. None of them load in preview mode. They loaded a month ago.

Here is the error, and it seems that all of my previous works are affected. I just updated one of my projects and this error occurred, then I found it should be a system level problem affecting all the projects. Does anyone know what it means? The auto fix didn’t work well, what should I do now? Thank you everyone. 

Hello,I love Figma Slides, but I encounter massive loading issues with the Presentation Link, both on all my machines, using a guest account in Chome, as well as my clients (which is worse). It feels like that there is no page preloading in place as well as the CDN to provide the data is very slow/not optimized for Germany/Europe?I already optimized all my Images with Downsize https://www.figma.com/community/plugin/869495400795251845all all Videos with Handbrake before I upload them. The Slides should load instantly, but viewing them is a chore. It’s not anything I can send to clients confidently, as slides even load slower than a second for a single 1080 image!This is urgent: The only alternative to provide Presentations with Videos to clients online is Microsoft Powerpoint online, but their Support for