URGENT: Locked out of paid account due to accidental profile deletion Please restore.- 2007262

Hey ​@yvonne9, thanks for reaching out! I can see your support ticket has been merged into ticket #2007758 already, so the team looking after that thread has the full picture and is working directly with you there. I'm not able to dig into account-specific details here on the forum for security reasons, but you're in good hands and should hear back soon.

In the meantime, a couple of things that might help you get oriented:

• If you're troubleshooting login attempts on your own, our Log in or add accounts article walks through the different ways to sign in (email/password, Google SSO, SAML SSO), which can help rule out simple causes.
• If part of the issue is password-related, Reset your password covers how that works and what to do if you no longer have access to the original email.

Since your existing ticket is already being investigated, I'd hold off creating any further accounts or making additional changes in the meantime, that'll make it easier for the team to trace exactly what happened.

Someone from our team will be in touch with you soon, appreciate your patience in the meantime! 

Thanks Gayani!

I can’t login to paid account, figma can’t find it.

I created a new FREE account to see if figma will reconnect my paid to the free account but no luck.

Thanks for responding. Was panicking a bit not hearing from anyone.