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Question

I want to refund subscription

  • July 14, 2026
  • 1 reply
  • 21 views
Phi Hùng Nguyễn

Hello Figma Support Team,

I am writing to request a full refund for a recent subscription charge of $35 for the Figma Professional plan that occurred on July 14, 2026.

This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.

Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals.

I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.

Thank you for your time and understanding. I look forward to your response.

Best regards,

Hung,

(redacted by the moderator due to PII)

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 14, 2026

Hi ​@Phi Hùng Nguyễn, Celyn from the Figma Community Support team here.

Thanks for reaching out. Just a heads up that I've redacted your email address from your forum post to help protect your privacy.

I understand that your Professional plan renewed unexpectedly, and that you're requesting a refund for the renewal charge.

While we're unable to review billing-related requests directly here in the Community, I've gone ahead and created a support ticket for you so our Billing team can take a closer look. Your case number is #2013869.

Someone from the team will be in touch as soon as they're able, so please keep an eye on your inbox. Thanks for your patience in the meantime.

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