Hello!
I deleted an old account to account for new things, but now when I want to sign in with the same email, it keeps saying “request failed”. I am wondering why this is so and when will be an appropriate time to sign up a new account and get the verification to go through.
Honestly, if it takes longer than 5 hours, I would rather recover my old deleted account since I have to meet a student deadline soon. I hope someone from FIgma can come across this
Hey
Once an account is deleted, it can’t be recovered or restored. The good news is that you should be able to create a new account using the same email address.
Can you please try creating your account using:
You can follow the steps here to create a new account:https://help.figma.com/hc/en-us/articles/360039811114-Create-a-Figma-account.
If you’re still blocked after trying those, I can help get this escalated to our support team so they can take a closer look, especially given your deadline. Please let me know how it goes!
I accidentally deleted my account 6 hours ago and I'm trying to create another one with the email I accidentally deleted, but I keep getting a "failed request" message... Do I have to wait longer? I've already tried searching in incognito mode and on another browser...
You should normally be able to create a new account with the same email. I’ve gone ahead and created a support ticket on your behalf so the team can take a closer look at what’s causing the “failed request” error.
Your ticket number is #1866009, for reference. Someone from the team should be in touch with you soon, really appreciate your patience in the meantime!
Hey
Once an account is deleted, it can’t be recovered or restored. The good news is that you should be able to create a new account using the same email address.
Can you please try creating your account using:
You can follow the steps here to create a new account:https://help.figma.com/hc/en-us/articles/360039811114-Create-a-Figma-account.
If you’re still blocked after trying those, I can help get this escalated to our support team so they can take a closer look, especially given your deadline. Please let me know how it goes!
Hello, I have the same problem with my different email account, is there any help that you can offer right now? the email account that I want to re-register is [redacted by forum admin/moderator to remove PII]
Same problem here, since yesterday. I can’t create a new account using the email of an account that I deleted earlier.
Hey
When you get a chance, please take a look.
Hey
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