I canceled my Figma subscription before the renewal date because I did not want to continue my paid plan. My subscription was supposed to renew on July 6, and I am currently on the free plan.
However, I noticed that I was charged on July 7. Since I had already canceled my subscription and am no longer using the paid plan, I would like to request a refund for this charge.
I tried to reach out to your support team, but it has been five days and I have not yet received a response.
Best answer by Celine_
Hi ​
For security and privacy reasons, we're not able to review or process billing details here on the Forum. That said, I can see you've already submitted a ticket, and I've flagged it internally to get it escalated and prioritized.
In the meantime, just to share some general context: charges appearing around the time a plan is cancelled can sometimes be related to prorated adjustments (for example, if there were seat changes before the cancellation took effect) rather than a subscription renewal. Of course, that's not always the case, and your specific account will need to be reviewed to confirm exactly what happened.
You may also find these Help Center articles useful:
- Additional charges in my Figma bill
- Upgrade or downgrade your plan
Our Support team will follow up with you directly through your existing support case once they've completed their review. Thanks for your patience in the meantime!
Update: The support agent replied to you, please check your inbox for the full details.
For your information, we can confirm that you canceled your Figma subscription before the renewal date. They also confirm the charge you received on 7 July was not a subscription renewal. Instead, it was a catch-up invoice for a prorated Full Seat covering the previous billing period.
I’ll go ahead and marked as solved the topic here. For any further assistance, please continue the conversation via your case directly. Thank you
Hi ​
For security and privacy reasons, we're not able to review or process billing details here on the Forum. That said, I can see you've already submitted a ticket, and I've flagged it internally to get it escalated and prioritized.
In the meantime, just to share some general context: charges appearing around the time a plan is cancelled can sometimes be related to prorated adjustments (for example, if there were seat changes before the cancellation took effect) rather than a subscription renewal. Of course, that's not always the case, and your specific account will need to be reviewed to confirm exactly what happened.
You may also find these Help Center articles useful:
- Additional charges in my Figma bill
- Upgrade or downgrade your plan
Our Support team will follow up with you directly through your existing support case once they've completed their review. Thanks for your patience in the meantime!
Update: The support agent replied to you, please check your inbox for the full details.
For your information, we can confirm that you canceled your Figma subscription before the renewal date. They also confirm the charge you received on 7 July was not a subscription renewal. Instead, it was a catch-up invoice for a prorated Full Seat covering the previous billing period.
I’ll go ahead and marked as solved the topic here. For any further assistance, please continue the conversation via your case directly. Thank you
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