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Question

An issue with transparent photos in any files

  • June 28, 2026
  • 0 replies
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Veronika Derezenko

Hello,

I am experiencing an issue with Figma: images are not displaying in any files. Instead, they appear as empty or transparent squares.

The issue occurs across all projects and all locations where images are used (including Community files and older projects). The Figma interface loads normally, but the images themselves do not appear.

I would also like to note that when I log into my account from other devices, everything works correctly and images are displayed without any issues. The problem only occurs on one computer.

The issue appears both in the browser version of Figma and in the desktop application.

I have already tried the following:

restarting both the browser and the Figma desktop app
clearing cache and cookies
logging in through different browsers
creating a new account (the issue still persists)
using a different internet connection (including mobile hotspot)
changing DNS settings (Google DNS and Cloudflare)
resetting network settings in Windows (Winsock reset)
checking proxy settings (disabled)
disabling all browser extensions

Additionally, when I add new images to a project, they display correctly at first. However, after refreshing the project page, the images stop displaying and are again replaced with empty/transparent squares.

Other websites and services (for example Canva) work normally. The issue is only present in Figma on this computer.

Please help me understand what could be causing this issue.

Thank you.