Hello,
I am experiencing an issue with Figma: images are not displaying in any files. Instead, they appear as empty or transparent squares.
The issue occurs across all projects and all locations where images are used (including Community files and older projects). The Figma interface loads normally, but the images themselves do not appear.
I would also like to note that when I log into my account from other devices, everything works correctly and images are displayed without any issues. The problem only occurs on one computer.
The issue appears both in the browser version of Figma and in the desktop application.
I have already tried the following:
restarting both the browser and the Figma desktop app
clearing cache and cookies
logging in through different browsers
creating a new account (the issue still persists)
using a different internet connection (including mobile hotspot)
changing DNS settings (Google DNS and Cloudflare)
resetting network settings in Windows (Winsock reset)
checking proxy settings (disabled)
disabling all browser extensions
Additionally, when I add new images to a project, they display correctly at first. However, after refreshing the project page, the images stop displaying and are again replaced with empty/transparent squares.
Other websites and services (for example Canva) work normally. The issue is only present in Figma on this computer.
Please help me understand what could be causing this issue.
Thank you.
An issue with transparent photos in any files
Best answer by Celine_
Hi
I’ll go ahead and marked as solved here, thank you for your patience while they investigated it!
Hey
Based on everything you've shared, this definitely sounds unusual. can see that you've already contacted our Support team and provided all the relevant information. I've gone ahead and added a follow-up note to your existing case for visibility. For reference, your case number is: 1986938.
Please keep an eye on your inbox, as our team will continue the investigation directly with you. Since this requires reviewing your specific environment and account details, they'll be best equipped to help identify the root cause. Thanks for your patience!
Update: I see in the backend that the support agent replied to you and is currently investigating it. Please continue the conversation directly here as they’re best equipped to take a closer look at your case, thank you!
Hi
I’ll go ahead and marked as solved here, thank you for your patience while they investigated it!
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