Hi everyone,
I purchased a Figma Pro subscription yesterday, but I didn’t feel comfortable using the software. It also caused my computer to freeze or slow down every time I used it.
I cancelled my subscription and submitted a refund request. Does anyone know how long Figma usually takes to respond to a support ticket?
Thank you!
Hi
Thanks for reaching out. I'm sorry to hear that your machine slowed down while you were using Figma.
I was able to locate your existing support ticket, #2011439, and I've gone ahead and added an internal note to help give it a bit more visibility.
If you're comfortable sharing, we'd also like to understand a little more about the performance issue you encountered. It would be great if you could reply directly to your support ticket with a few more details, including whether you were using the desktop app or browser, your operating system, and when the freezing or slowdown occurred.
The team will review your refund request and follow up with you as soon as they're able, so please keep an eye on your inbox. Thanks!
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