구독 결제 환불 요청 드립니다.

Hi ​@안녕하세요, thanks for reaching out. I hope it’s okay for me to reply in English.

I understand that you were charged for your plan renewal even though you didn't intend to continue your subscription.

While we are unable to handle billing issues directly here in the forum, I have located your support ticket (#2013586) and I've gone ahead and added an internal note to help give it a bit more visibility.

In the meantime, you can follow the steps below to cancel your plan (if you haven’t already) to help prevent any further charges while your request is being reviewed:

1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
2. Click Admin.
3. Select the Settings tab.
4. In the Plan section, click Cancel plan.
5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

You can find more details on how to manage your subscription as well as our refund policy here:

Downgrade or cancel your plan

Hope this helps and appreciate your patience while the team reviews your request 🙏🏻