Skip to main content
Jackie123
Jackie123
New Member
July 13, 2026
Question

Figma just incorrectly charged me 59 euros, my subscription was from 13 June to 13 July

My account was credit with a large bill of 59 Euros. My billing cycle was only from 13 June to 13 July, and was not informed of this billing cycle. I request a refund for this amount

1 reply

Celyn_L
Figmate
Celyn_L
Figmate
July 13, 2026

Hi ​@Jackie123, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that your Professional plan renewed on July 13, resulting in an unexpected €59 charge, and you'd like to request a refund.

While we're not able to handle billing or refund requests here on the Community Forum, I've gone ahead and created a support ticket for you so our Billing team can take a closer look and review your request. Your case number is #2011652.

Please keep an eye on your inbox, someone from the team will be reaching out shortly. Thanks for your patience in the meantime.

Terms & ConditionsAccessibility statement