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Question

Figma just incorrectly charged me 59 euros, my subscription was from 13 June to 13 July

  • July 13, 2026
  • 1 reply
  • 10 views
Jackie123

My account was credit with a large bill of 59 Euros. My billing cycle was only from 13 June to 13 July, and was not informed of this billing cycle. I request a refund for this amount

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 13, 2026

Hi ​@Jackie123, Celyn from the Figma Community Support team here.

Thanks for reaching out. I understand that your Professional plan renewed on July 13, resulting in an unexpected €59 charge, and you'd like to request a refund.

While we're not able to handle billing or refund requests here on the Community Forum, I've gone ahead and created a support ticket for you so our Billing team can take a closer look and review your request. Your case number is #2011652.

Please keep an eye on your inbox, someone from the team will be reaching out shortly. Thanks for your patience in the meantime.

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