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Somehow my Figma account got split into 2 profiles a “team” and a “me” profile. This was never meant to happen, and now its effecting my pro membership as I’m attempting to add team members. Is it possible to combine these two profiles to make it easier to manage my team?

We need help with our Figma organization. I should have org admin access but do not see Admin settings, so I cannot manage the @universo.com organization domain. We also cannot approve Edit access requests as expected, and one user in our organization needs Edit access to all “Universo team” files. We already replied in ticket #1976950 and need help reviewing admin permissions and organization setup.

Hi, I’m on a $5/mo plan, but an extra $10.81 pending invoice suddenly appeared on my account. The invoice lacks any clear breakdown, so I have no idea why I’m being charged this additional money. It seems some extra feature or seat was added automatically without my clear awareness.I had to cancel my subscription to prevent my card from being automatically charged for this mystery balance. I want to continue paying my regular $5/mo, but I need this sorted out first. I’ve tried using the AI support bot twice over the last 2 weeks, but received zero response. Please connect me with a human support agent to:1. Explain this mystery charge and waive/remove it.2. Revert my account strictly back to the $5/mo plan.3. Lock my account from any automatic/hidden paid upgrades in the future.Thank you.

Hello,I'm experiencing an issue with the color picker in the Figma desktop application.Version: Figma Desktop App 126.4.11 Issue:When using the color picker, the color preview initially updates correctly for a few seconds after activation. After that, the preview becomes stuck on a single color and no longer reflects the color currently being hovered.Despite the preview displaying the wrong color, selecting a color still applies the correct color value. The issue appears to affect only the preview display.If "Select color anywhere" is enabled and I move the cursor outside of the Figma application window, the preview immediately begins updating correctly again and follows the color currently being hovered.A video demonstrating this behavior can be found here Browser ComparisonWhen using Figma in a web browser on the same machine, the color picker functions normally and the preview updates correctly at all times.A second video showing the expected behavior in the browser version can be f

Support ID: 5ffed648-da7e-4c3a-881b-ce5088f30196

Hello, I’ve been creating a deck presentation on Figma, at least designed some slides and I proceeded by editing it on Figma Slides later.When I edit the components from the original Figma, the components are not updated in Figma Slides.Can I do something to resolve this? 

Dear Figma Support,I want to share some feedback regarding changes to the workspace and page structure in Figma.Previously, it was possible to work on a much larger, more open canvas structure, which made it far easier to build complex projects, large storyboards, and presentation flows in a single workspace. With the current limitations, I’m now forced to compress much more content into a single page, which creates significant practical problems.This affects my workflow in several ways:Large projects and storyboards no longer fit naturally into one coherent workspace. Navigation and zooming have become much less efficient. Presenting work to clients or teams is more difficult because everything feels overly compressed and fragmented. Overall project clarity and spatial organization have noticeably worsened.I genuinely do not understand the reasoning behind this change, as from a professional workflow perspective it feels like a significant downgrade rather than an improvement.What con

Hi. I deleted my account yesterday and I need to use that email to have access to figma and create a new account again. I did it by mistake, need now to have available this email to create a new account.I tried to do it in different browsers, incognito browser and cleaning cache. My number of ticket is 1940194Thank you in advance.

Hi,I'm not sure who else I should contact, so I'm posting here for help.I submitted a refund request regarding an unexpected Dev Seat charge and received ticket #1974980. However, the ticket does not appear on my Requests page, and I never received a confirmation email.It's been 2–3 days, and I haven't received any response from a support representative. I'm concerned that my request may not have been properly registered while billing is already in progress.Could someone please help verify whether ticket #1974980 exists and is being reviewed?Thank you.

Title: Unexpected charge — support ticket marked "Solved" but never received any replyI opened a support ticket regarding an unexpected charge on my account. Despite submitting the inquiry multiple times, I have not received a proper response.I tried every available channel — Contact Support, Contact Sales, and others — but have never gotten a reply through any of them.On top of that, the ticket status was changed to "Solved." It is not solved. My issue remains unresolved.Could someone please respond? I just need an actual reply on this charge.Thank you.

下記メンバーにフルの月間シートが付与されていたのですが、原因はどこにありますでしょうか。 ・管理者権限付与済み・年間の「フルシート」権限を→「閲覧」のみに戻した 以下のいずれかかなと思っております。①個別のデザインデータで編集権限の依頼が来ていたのを「承認」したことがあるため（年間のフルシートを付与したあとに）、「閲覧」ユーザーに戻しても自動的に「フル」に課金された・・？②管理者権限のメンバーは、「閲覧」のみになっていても、編集したかったら、編集できる（自動的にフルシートが課金される）仕様・・？  

Hi Figma support team,I recently subscribed to the Figma Professional plan and was charged $20. After testing the features, I found that the plan does not meet my expectations and needs for my current workflow, so I decided to cancel my subscription.Since I will not be using the paid features, I would like to kindly request a refund for the $20 charge. I noticed that similar refund requests for professional plans have been resolved positively in this community, and I hope my case can be reviewed as well.My account email: [redacted by moderator to remove personal information]Thank you for your understanding.Best regards,FELIPE INACIO

We have purchased 7 professional seat of Figma on monthly plan and on 12th June I Requested to switch monthly to annual plan but still charged monthly in June 2026 invoice. Looking for earliest reply.

We switched away from Entra ID as our SSO / SCIM Provider A handful of User accounts where left over but still say SCIM Managed. They have no option to remove them.  How can I delete these users now? 

The user accidentally purchased a Figma plan and is requesting to cancel the subscription and receive a refund. They acknowledged Figma's non-refundable policy and asked to be connected with a team member to review their case.

Hi Figma Support and Community Team,Our team is completely locked out of Figma and unable to work due to an automated account suspension.The Issue:We recently had an old corporate card tied to an ex-employee expire, which triggered accidental chargebacks. We updated our billing system with a brand-new, valid corporate card last week under the name Robert Benton Jr., but it appears the previous chargebacks still triggered an automated security suspension.Why we need manual intervention:Suspended Admin Email: accounts@opsignal.ai The Problem: Because our primary admin account is completely suspended, we cannot log in to the Figma Help Center to check the status, respond to messages, or view our active support ticket. Our Goal: We are ready to immediately clear any outstanding balances, settle the chargeback fees, and confirm our new card details. We just need a billing agent to review our ticket and provide a secure link or invoice so we can pay and restore our access.Could a moderator p

Después de pedirle algunos ajustes a la IA predeterminada de Figma Make, el chat me arroja un mensaje indicando que "Se produjo un error"y me solicita intentarlo de nuevo, así lo hago y me devuelve exactamente lo mismo, otro error y pide intentarlo de nuevo.Mi problema es que, aún cuando no se resuelven los ajustes que solicito, mis créditos se van descontando en cada solicitud que no se completa porque se genera este error.De este modo fue que, sin darme cuenta, se consumieron mis créditos y a fin de cuentas, no obtuve el resultado que necesito.Solicito la revisión de mis créditos cuyo resultado no fue exitoso y, restaurar los créditos que no me entregaron un resultado por la aparición de este error.

For the past few days, scrollable pages in the Figma preview haven't been displaying correctly. They either appear blank or show only a solid block of color. The preview displays correctly in Firefox and Chrome.If I disable scrolling, the page appears again, but—naturally—without the scrolling functionality.Frames and layers are all positioned correctly. Reset already performed.

The owner of figma has left the company and we are trying to get our IT admin to take ownership of the owner admin account to add remove people to figma. But when they go to reset the password/forgot password they do not receive an email to owners email.  

We use Figma slides for our presentations, sometimes we don’t have internet connection as we present. The option to “Make available offline” works fine, UNTIL there are prototypes in the presentation. This doesn’t work anymore, prototypes don’t load. Tried to open the said prototype and also make it available offline, still doesn’t work.We absolutely need this to work, we cannot arrive at a presentation with stuff not showing.So I kindly ask if it would be possible to fix this issue please. 

When I try to log in to Figma’s config page, it shows an incorrect password message. I have already tried resetting the password, and the error continues, like my pro account never registered even if I’ve already done it, or something is wrong with your database.

If my cursor is hovered over any Figma canvas, it just pans constantly to the left.I’m on Windows 11 on the most up-to-date Figma desktop version, and it just started today with no issues previously.Besides the usual restarting/resetting both Figma and my machine, I have also tried:Two different keyboards Both a mouse and Wacom tablet Desktop and browser version (in Chrome) Being logged in/not logged inNo matter what I do, there is no change. Here’s what it looks like: https://sarijones.tinytake.com/msc/MTE4MTEyNDBfMjU1NjkzNDA Any help would be appreciated, Figma is entirely unusable right now.

I have a virtual ticket to view the livestreams for Config 2026 but I was never given a way to join. I tried to talk to Fig the AI chatbot but it said that I should have already recieved an email about it. I checked my junk and spam folders and there is nothing there. I have recieved the confirmation and event start emails but I’ve heard nothing about a way to watch the speakers. Even while logged in, there is nothing on the homepage of the Config website to indicate a way to join despite the event being currently ongoing. What’s the point of signing up for a virtual conference if there is no way to view it and no customer support to call? I have a request placed with support but I haven’t heard anything back from them yet either. If anyone can tell me how to proceed, I’d appreciate it!

Figma Make Kit is transferring variables and tokens to CSS styles file that is full of syntax generic syntax errors like "\ /" and not adding units to variable values such as spacing, font sizing, and other. Therefore no style and tokens are applied using this kit and it is generating problems that needs to be fixed while consuming a lot of Make tokens(credits) while it is a CLEAR BUG.

We recently hired a third party to create a design system for us. They handed it over to us and the only change we have made was updating the typography variables so it used our licensed fonts. We published with the new fonts.Since the handover we have had various changes appearing in the publish modal. At one point it was up to 79 changes after no actual changes from anyone working on the system — we have a small team of 2 designers and no other stakeholders accessing it so this was easy to verify. After publishing the 79 changes we noticed no visual differences but another 6 changes appeared again.We have tried opening every page and ensuring it all loaded before publishing but still after visiting all pages again another 2 changes appeared.Can someone please help us understand why this is happening and how to stop it?