Hi,
I was trying to renew my Figma Professional plan for a single user, but when I am trying to pay $23 through Indian debit card which I used previously to purchase the subscription, the amount is showing $0 before the final payment not sure why it is not showing $23.
I would appreciate any help I can get regarding this.
👋🏻 Hi ​
Quick question before the team digs in — are you seeing any additional error message or in-app notification alongside the $0 amount? That could help indicate what's happening on the backend.
I'm not able to access billing activity from this public space, so I've opened a case with our Product Support team on your behalf. Please check your inbox for an email from me on ticket: 2022302, and a team member will follow up with more clarity after taking a closer look.
This resource may also be helpful since you mentioned the same card worked previously: Pay for Figma → Failed payments.
Keep an eye on your inbox for next steps, and let us know here if anything else comes up.
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